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Chapter 10 Thinking Critically

Quiz by Buechter, William

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12 questions
Show answers
  • Q1

    You’re responding to a troubleshooting ticket about a laser printer in HR that isn’t working. According to the ticket, the printer runs the print job and successfully sends the paper through with the text printed correctly. However, the toner smudges easily and sticks to other papers, equipment, and clothes. Which part in the printer probably needs replacing?

    Imaging Drum

    Transfer Roller

    Fuser Assembly

    Toner Cartridge

    300s
  • Q2

    You are not able to print a Word document on a Windows computer to a printer on the network. The network printer is connected directly to the network, but when you look at the Devices and Printers window, you see the name of the printer as \\BRYANT\HP LaserJet Pro MFP. In the following list, select the possible sources of the problem. (Choose all that apply.)

    Users sort answers between categories
    Sorting
    300s
  • Q3

    You are not able to print a test page from your Windows computer to your local, USB-connected Canon Pixma printer. Which of the following are possible causes of the problem? (Choose all that apply.)

    Users sort answers between categories
    Sorting
    300s
  • Q4

    What should you do if an inkjet printer prints with missing dots or lines on the page?

    Clean the heating element

    clean the inkjet nozzle

    Change the toner cartridge

    replace the image drum

    300s
  • Q5

    Why might you assign a static IP address to a printer?

    Users enter free text
    Type an Answer
    300s
  • Q6

    You left a receipt on a desk. You decide to eat lunch at your desk, and you set your hot plate on top of the receipt. When you pick up your plate, you notice that the receipt has turned black. What likely happened to the receipt?

    Users enter free text
    Type an Answer
    300s
  • Q7

    Why does a 3D resin printer print objects upside down?

    Users enter free text
    Type an Answer
    300s
  • Q8

    When unboxing a new printer, why is it important to remove all protective tapes or films from the printer?

    Users enter free text
    Type an Answer
    300s
  • Q9

    You work at a print shop that produces marketing materials, and your manager asks you to install a new printer. The printer comes with two options for drivers. One uses PCL, and the other uses Postscript. Which driver is the best option?

    Postscript

    PCL

    300s
  • Q10

    An accounting agency needs a recommendation for a new printer. What feature included with a printer would provide an extra level of confidentiality to protect client financial information?

    Laserjet

    Duplex Printing

    Secured Printing

    Print Spooling

    300s
  • Q11

    You have some documents that you need to scan and make available to different device platforms on different networks. Which network scan service is the best solution?

    Network Print

    Scan to SMB

    Cloud Scan

    Local Scan

    300s
  • Q12

    A laser printer is printing images with ghost images. What part(s) of the laser printer are the most likely source of the problem?

    Users enter free text
    Type an Answer
    300s

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