Question 1

The _____ of a firm includes managers who directly supervise nonmanagement employees.

Accepted Answer

a. first-line management

Answer

b. top management

Answer

c. executive management

Answer

d. middle management

Question 2

In the context of management skills, _____ refer to expertise in a specific functional area or department.

Accepted Answer

a. technical skills

Answer

c. human skills

Answer

d. motor skills

Answer

b. conceptual skills

Question 3

In the context of management skills, _____ refer to the ability to work effectively with and through other individuals in a range of different relationships.

Accepted Answer

d. human skills

Answer

c. conceptual skills

Answer

a. motor skills

Answer

b. technical skills

Question 4

According to Maslow's hierarchy of needs, which of the following is a workplace example that is most likely to satisfy the esteem needs of an employee?

Accepted Answer

b. A promotion

Answer

c. A department outing

Answer

a. An insurance policy

Answer

d. A positive corporate culture

Question 5

Which of the following is a motivation theory that suggests that management attitudes toward workers fall into two opposing categories based on management assumptions about worker capabilities and values?

Accepted Answer

a. McGregor's Theory X and Theory Y

Answer

b. The two-factor theory

Answer

d. Maslow's hierarchy of needs theory

Answer

c. Equity theory

Question 6

Which of the following statements is true of equity theory?

Accepted Answer

b. It proposes that perceptions of fairness directly affect worker motivation.

Answer

c. It deals with the relationship among individual effort, individual performance, and individual reward.

Answer

d. It suggests that human needs fall into a hierarchy that ranges from basic to abstract.

Answer

a. It suggests that management attitudes toward workers fall into two opposing categories.

Question 7

In the context of equity theory, which of the following is the best way to combat equity issues?

Accepted Answer

a. By way of clear, open communication from management

Answer

d. By demanding a raise

Answer

c. By quitting the job

Answer

b. By way of threatening to go on a strike

Question 8

The _____ of an organization defines the organization's purpose, values, and core goals, providing the framework for all other plans.

Accepted Answer

a. mission

Answer

d. code of conduct

Answer

c. organogram

Answer

b. organization chart

Question 9

In the context of setting strategic goals, the most effective goals are:

Accepted Answer

b. specific, measurable, attainable, realistic, time-bound

Answer

d. nonspecific but measurable.

Answer

c. subjective and qualifiable.

Answer

a. independent of a time frame.

Question 10

A(n) _____ is a visual representation of the company's formal structure.

Accepted Answer

c. organization chart

Answer

a. business model canvas

Answer

b. cognitive map

Answer

d. identity line

Question 11

Companies that use _____ divide employees into groups based on area of expertise.

Accepted Answer

c. functional departmentalization

Answer

b. process departmentalization

Answer

d. product departmentalization

Answer

a. customer departmentalization

Question 12

Which of the following is a true statement about matrix organizations?

Accepted Answer

b. They are built on the line-and-staff approach by adding a lot more flexibility.

Answer

d. The structure of matrix organizations usually results in a lower level of motivation for employees.

Answer

a. They lack specialists to provide advice or support for line managers.

Answer

c. The structure of matrix organizations discourages teamwork and encourages individual efforts.

Question 13

Which of these is not a typical action that managers handle in an organization?

Accepted Answer

c. staffing

Answer

b. planning

Answer

d. leading

Answer

a. controlling

Answer

e. organizing

Question 14

Monitoring performance of firms—or individuals within those firms—and making improvements when necessary is known as _____.

Accepted Answer

a. controlling

Answer

d. planning

Answer

b. organizing

Answer

c. sorting

Question 15

To evaluate their competitive position in the marketplace, many firms will use a ____.

Accepted Answer

b. SWOT analysis

Answer

a. mission statement

Answer

d. business plan

Answer

c. Maslow's hierarchy of needs

Question 16

solicit and incorporate input from their followers

Accepted Answer

democratic leaders

Answer

free-rein leaders

Answer

autocratic leaders

Question 17

hoard decision-making power for themselves

Accepted Answer

autocratic leaders

Answer

free-rein leaders

Answer

democratic leaders

Question 18

issue orders without consulting their followers

Accepted Answer

autocratic leaders

Answer

free-rein leaders

Answer

democratic leaders

Question 19

share power with followers

Accepted Answer

democratic leaders

Answer

autocratic leaders

Answer

free-rein leaders

Question 20

set objectives for their followers but give them freedom to choose how they will achieve those goals

Accepted Answer

free-rein leaders

Answer

democratic leaders

Answer

autocratic leaders

Question 21

shorter-term planning that applies to specific functional areas

Accepted Answer

tactical planning

Answer

contingency planning

Answer

strategic planning

Answer

operational planning

Question 22

high-level, long-term planning that establishes the company's vision and goals

Accepted Answer

strategic planning

Answer

contingency planning

Answer

tactical planning

Answer

operational planning

Question 23

specific, short-term planning that applies to daily, weekly, and monthly activities

Accepted Answer

operational planning

Answer

strategic planning

Answer

tactical planning

Answer

contingency planning

Question 24

planning for unexpected events, usually involving a range of scenarios

Accepted Answer

contingency planning

Answer

strategic planning

Answer

operational planning

Answer

tactical planning

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