Chapter 15 Service Information
Quiz by Matt Lobdell
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
What type of information is commonly included in the owner's manual that would be a benefit to the service technician?
Tire pressure monitoring system reset procedures
Maintenance reminder light reset procedures
Maintenance items specifications
All of these
30s - Q2
Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could berelated to a previous repair. Which technician is correct?
Technician A only
Technician B only
Both technicians
Neither technician
30s - Q3
A campaign (recall) is mailed to the owner of a vehicle from the ________.
state of local government
vehicle manufacturer
local dealer
federal government
30s - Q4
Technical service bulletins (TSBs) are issued by the ________.
local dealer
federal government
state or local government
vehicle manufacturer
30s - Q5
Four tenths of an hour is how many minutes?
34
14
24
44
30s - Q6
What should the service technician document on the work order?
What was replaced or serviced
The results of any inspections and tests
The dimensions of the related component and comparison to factory specifications
All of the above
30s - Q7
The labor rate for each operation is included on the work order and is added by the ________.
shop owner or designated warranty person
service advisor
service technician
Any of the above
30s - Q8
Which of the following are performed at no cost to the vehicle owner?
Campaigns (recalls)
TSBs
Either A or B
Neither A nor B
30s - Q9
A Julian date of 186 is about when?
October 5
April 5
July 5
February 5
30s - Q10
Hotline services are ________.
available on CD or DVD format
available for a service fee
accessed by the internet
free
30s - Q11
Aftermarket service information is available in what format?
CDs or DVDs
Internet
Manuals
All of these are possible source formats.
30s - Q12
Aftermarket parts catalogs can be a useful source of information and they are usually ________.
free
available by paid subscription
available for a fee on a secured Internet site
available on CD or DVD
30s - Q13
What does NOT need to be included on the work order?
Vehicle description
The brand of gasoline used
Miles on the odometer
The estimate of the repair
30s - Q14
Which type of manual or service information includes the flat rate time and the cost of parts?
Component location guides
Factory service manuals
Labor guides
Free Internet sites
30s - Q15
Technician A says that most factory service manuals cover several years and models. Technician B says that most aftermarket service manuals only cover one year and model vehicle. Which technician is correct?
Technician A only
Technician B only
Both technicians
Neither technician
30s