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Chapter 17: Operations Management

Quiz by ian cox

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25 questions
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  • Q1
    Management all of the activities involved in creating value by producing goods and services and distributing them to customer
    Profit Management
    Product Management
    Plant Management
    Operations Management
    120s
  • Q2
    Producing output or achieving a goal at the lowest cost
    Efficiency
    Efficiency Margin
    Effectiveness
    Productivity
    120s
  • Q3
    Using resources to create value by providing customers with goods and services that offer a better relationship between price and percieved benefits.
    Productivity
    Efficiency
    Efficiency Margin
    Effectiveness
    120s
  • Q4
    A set of related activities that transform inputs into outputs, thus adding value.
    Chain
    Process Selection
    Process Layout
    Process
    120s
  • Q5
    Tangible products
    Neither
    Goods
    Services
    Both
    120s
  • Q6
    Used when producing goods that are relatively standardized and are produced in large volumes. This type of layout organizes machinery, equipment, and other resources according to the specific sequence of operations that must be performed.
    Product Layout
    Process Layout
    Cellular Layout
    Fixed Position Layout
    120s
  • Q7
    Used by many firms that need to produce small batches of goods that require a degree of customization. This approach arranges equipment according to the type of task performed.
    Product Layout
    Fixed Position Layout
    Cellular Layout
    Process Layout
    120s
  • Q8
    Groups different types of machinery and equipment into self-contained cells.
    Product Layout
    Fixed Position Layout
    Process Layout
    Cellular Layout
    120s
  • Q9
    Used for goods that must be produced at a specific site.
    Cellular Layout
    Product Layout
    Process Layout
    Fixed Position Layout
    120s
  • Q10
    Stocks of goods or other items held by organizations.
    Goods
    Services
    Inventory
    Product
    120s
  • Q11
    A project-management tool that illustrates the relationships among all the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete.
    Fixed Position Path
    Critical Path
    Value Chain
    Critical Path Method
    120s
  • Q12
    The sequence of activities in a project that is expected to take the longest to complete.
    Critical Path
    Fixed Position Path
    Critical Path Method
    Sequential Path
    120s
  • Q13
    The network of relationships that channels the flow of inputs, information, and financial resources through all of the processes directly or indirectly involved in producing goods and services and distributing them to customers.
    Vertical Integration
    Internalization
    Supply Network
    Value Chain
    120s
  • Q14
    Performance of processes internally that were previously performed by other organizations in a supply chain.
    Horizontal Integration
    Internalization
    Vertical Integration
    Value Chain
    120s
  • Q15
    Refers to factors such as decor, background music, lighting, noise levels, and even scents.
    Functionality
    Symbols
    Ambience
    Signs
    120s

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