Chapter 2 Careers in the Automotive Service Industry
Quiz by Matt Lobdell
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- Q1
A vehicle needs a repair while still under warranty. Who is most likely to perform the repair?
A certified technician at the vehicle dealership
A trained technician at any repair shop
Any ASE certified technician
Any technician at the vehicledealership
30s - Q2
A service advisor is also called a________.
technician
service Manager
shop foreman
service writer
30s - Q3
All of the following are usual duties ofa lube technician EXCEPT ________.
accessory drive belt inspection
oil change
air filter replacement
water pump replacement
30s - Q4
New vehicle preparation is usually an entry-level vehicle service position and usually involves what duties?
Correcting tire pressures
Removal of all protective coverings and plastic
Installing dealer-installed options
Any of the above
30s - Q5
What is NOT a duty of a general service technician?
Diagnose the customer's concern
Have the customer sign the work order
Order the parts needed
Perform vehicle repair procedures
30s - Q6
Two technicians are discussing the duties of a shop foreman and a service manager. Technician A says that a shop foreman diagnoses vehicle problems. Technician B says that the service manager usually repairs vehicles. Which technician is correct?
Technician A only
Technician B only
Both technicians
Neither technician
30s - Q7
Who greets the service customer and completes the work order?
Service manager
Service advisor
Service writer
Either B or C
30s - Q8
Which job would be concerned with the maintenance of shop equipment?
Shop foreman
Service manager
Shop owner
Any of these
30s - Q9
Which job would be concerned with assigning working hours and pay?
Service technician
Service advisor
Shop foreman
Service manager
30s - Q10
Who is responsible for finding the correct part needed by the service technician?
A)
B)
C)
D)
Shop foreman
Service advisor
Counter person
Service technician
30s - Q11
The warranty on catalytic converters is at least how long?
12 years
1 year
3 years
8 years
30s - Q12
Technician A says that vehicle warranties are limited by mileage. Technician B says that vehicle warranties are limited by vehicle age. Which technician is correct?
Technician A only
Technician B only
Both technicians
Neither technician
30s - Q13
Which description best fits the role of a service advisor?
A money manager
A beginning technician
A customer service representative
A skilled technician
30s - Q14
Technician A says that only manufacturers offer vehicle warranties. Technician B says that aftermarket warranties are available for consumers to purchase. Which technician is correct?
Technician A only
Technician B only
Both technicians
Neither technician
30s - Q15
Which of these statements is NOT true regarding new vehicle dealerships?
They accept very little warranty repair work
They usually provide uniforms for service technicians
They often own special service tools specific to their vehicles
They pay for in service technician training on new model vehicles and systems
30s