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Chapter 3 - Store Operations

Quiz by La Quinta Beavers

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22 questions
Show answers
  • Q1
    What should you do if a shopper topples a pyramid of canned goods into the aisle?
    Check on the shopper, and then erect a barrier around the cans, until they can be cleaned up properly
    Call for a custodian or maintainence person to clean it up
    Pick up the cans and recreate the display yourself
    30s
  • Q2
    What is the FIRST thing you should do if you find broken glass on the sales floor?
    Call for a custodian or maintainence person to clean it up
    Erect a barrier around the glass, or stand near the glass to direct traffic away from it until it can be cleared up
    Find a broom and clean it up yourself
    30s
  • Q3
    Which of the following 3 actions must you personally witness an individual doing in order to take action against the customer for stealing?
    Conceal the item, lie about having the item, and leave the store without intending to pay for the item
    Pick up the item, conceal the item and lie about the item
    Conceal the item, leave the store without intending to pay for the item, and get caught by the cameras
    Pick up the item, conceal the item, and leave the store without intending to pay for the item
    30s
  • Q4
    Which one of these examples is not a perishable item:
    Beverages
    Over the counter medicine
    Cosmetics
    Socks
    30s
  • Q5
    Which form lists the quantity and type of merchandise that the vendor actually sent to your store?
    Sales receipt
    Purchase order
    Sales invoice
    Packing slip
    30s
  • Q6
    Which item shows a detailed list of items requested by the store?
    Sales invoice
    Sales receipt
    Packing slip
    Purchase order
    30s
  • Q7
    New merchandise arrives on your floor. Before re-stocking, you should
    Check that the price is accurate
    Check if it is perishable and put the new stuff in front of the old
    Check for damage and then put it on the shelf...someone will be desperate enough to buy the item
    Check for damage first and then check that the price is accurate
    30s
  • Q8
    Which display showcases the idea of suggestive selling?
    A display with hunting gear and ballet slippers.
    A display with different color watches.
    A display with a mannequin with a dress, necklace, and shoes on.
    30s
  • Q9
    The purpose of tracking inventory is all of the following except
    Make certain that the right merchandise is in the right store at the right time
    Locate products tht might have been damaged or dated items
    Help verify the profitability of a store
    Locate money that may have been misplaced
    30s
  • Q10
    It is best to show products:
    In natural light
    In dim lighting to avoid glare
    Under artificaial lighting to improve color
    30s
  • Q11
    A customer needs help on how to clean a jacket she just bought. What should you suggest for her to do?
    Ask an employee
    Ask a customer
    Ask the manufacturer
    Look at the label
    30s
  • Q12
    Private label items:
    Are often made by famous manufacturers
    May have the same features as a nationally-recognized brand
    All of the above
    Are often less expensive than national brands
    30s
  • Q13
    Permanent labels in clothing are required by law to include:
    The size
    All of the above
    The city in which the product was made
    The fiber content, in descending order
    30s
  • Q14
    When the sales associate is stocking the shelves, he should FIRST
    Make sure the product is working
    Read the instructions on the manual to know how to use
    Practice saying the features and/or benefits to a co-worker
    30s
  • Q15
    Store Policies that are open to interpretation by store employees
    Liability pf product
    Customer satisfaction
    Government law
    Safety
    30s

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