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Chapter 3 - Store Operations

Quiz by Bernice Broussard

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10 questions
Show answers
  • Q1
    What is shrink or shrinkage?
    Loss caused by employees taking something other than inventory
    Loss caused by returned items that cannot be resold
    Loss caused by shoplifting, employee theft or employee error
    Loss caused by credit/debit card fraud
    30s
  • Q2
    Which is NOT one of the actions you have to witness a customer do to prove shoplifting?
    Leave the store without intending to pay for the item
    Tear off the price tag
    Conceal the item
    Pick up the item
    30s
  • Q3
    If you are confronted by a violent person or one carrying a weapon, what should you do?
    Delay the person as long as possible
    Give the person what they want
    Try to talk them out of the situation
    Resist
    30s
  • Q4
    What is the first thing you should do if someone spills food or liquid onto the sales floor?
    Find a m op or broom and clean it up yourself
    Call for a custodian or maintenance person to clean it up
    Erect a barrier around the spill, or stand near the spill, to direct traffic away from it until it can be cleaned up
    Direct the person to a spill station
    30s
  • Q5
    Which of the following will NOT help you properly handle a workplace accident?
    Be professional
    Be prepared
    Be anxious
    Be aware
    30s
  • Q6
    Which is NOT an example of suggestive selling in a display?
    Putting flip-flops next to beach towels and beach balls
    Putting chocolate topping by the ice cream
    dressing a mannequin with matching pants, shoes and handbag
    Putting soups next to detergent
    30s
  • Q7
    What are planograms?
    Visual maps that show shelf heights, merchandise and signage placement
    Notices that tell employees the advertised specials for the week
    Store floorplans that show the different departments of a store
    Store floorplans that show where ads and displays go
    30s
  • Q8
    What is the FIFO method?
    Rotation of personnel so those hired first are moved out to the sales floor first
    Rotation of perishables so thaose expiring first are in front
    Rotation of merchandise so the first to arrive instore is the first put on the rack
    The first customer in line is the first serviced and first out the door
    30s
  • Q9
    Which is NOT one of the top three causes of shrinkage or loss?
    Robberies
    Employee theft
    Customers who shoplift
    Errors in marking prices on merchandise tags or ringing the wrong price at the cash register
    30s
  • Q10
    What is one of the best ways to prevent shoplifting?
    Lock up expensive merchandise
    Acknowledge and greet all customers in a friendly manner as they enter the store
    Use mirrors that make aisles visible to the cashier
    Put video cameras in plain sight
    30s

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