Chapter 4
Quiz by Sonya Thornton
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
30 questions
Show answers
- Q1When people are secure, how do they feel?confidentoverwhelmedworriedanxious30s
- Q2What do people do when they believe in themselves?act soley in the best interest of othersmistrust their own judgementquestion their valuesstick to what they believe is right30s
- Q3What is NOT one of the golden rules of human relations?Bear down and work harder when you are overwhelmed.Make amends when you are wrongLearn to forgive yourself and othersThink twice before impulsively reacting to a situation.30s
- Q4When should the client intake form be mentioned to the client?when the client schedules the appointmentWhen the client comes in for an appointmentafter the appointmentduring the appointment30s
- Q5What questions should you ask clients about their lifestyle during the consultation?What do you do for a living?What is your Fitzpatrick type?how is your relationship with your spouse?Are you generally a happy person?30s
- Q6What is the final step of the 10-step consultation process?Counel the client on the maintenance process.Reiterate everything you and the client have agreed upon.Recommend treatment options.Asess the client's current goals and objectives.30s
- Q7What should you try to do when a situation with a client is beyond your control?Communicate past the issueAllow the client to control the conversationSave face by whatever means necessaryPlace blame on the client30s
- Q8Generally, if clients are more than _______ minutes late, they should be asked to reschedule.1015302030s
- Q9What is the first thing you should do when a conflict arises with a dissatisfied client?Try to chang what the client is unhappy withGive the client an opportunity to ventSummon the salon managerApologize for the client's displeasure30s
- Q10What should you do when faced with a difficult client?refrain from active listening behaviorsuse language that evokes a positive responseavoid eye contact with the clientallow the client to steer the discussion away from the matter at hand30s
- Q11What should you do when communicatien with fellow staffers?Remain objectivepick sides when coworkers argueBe dishonest if necessary to paint yourself in the best lightRefrain from seeking help when at odds with a coworker30s
- Q12What should you AVOID when communicating with your salon manager?Complaining about coleaguesGetting your facts straightChallenging the manager's authority for a legitimate reasonBeing open and honest30s
- Q13Stong professional relationships are based on trust.TrueFalse30s
- Q14If you know a person well, you will always understand exactly what they need.FalseTrue30s
- Q15Reacting impulsively instead of thinking thoughtfully will help you to maintain control of your emotions.FalseTrue30s