Part of two-way communication, such as offering feedback or asking questions; contrast with passive listening.

Imposing one's positions on others or trying to manipulate them.

Being firm and standing uo for oneself while showing respect for others.

Nonverbal communication, including facial expressions, eye contact, posture, touch, and attention to personal space.

a physical or psychological space that indicates the limit of appropriate versus inappropriate behavior

A position that conveys the feeling of not being totally receptive to what is being said; arms are often rigid or folded across the chest.

An opposition of opinions or ideas.

Verbal and nonverbal evidence that a message was received and understood.

A term that pertains to Abraham Maslow's hierarchy of needs. This hierarchy states that human beings are motivated by unsatisfied needs and that certain lower needs must be satisfied beforw higher needs can be met.

A balanced, stable state within the body.

Volunteers who work with terminally ill patients and their families.

Attitudes, qualities, and abilities that influence the levek of success and satisfaction achieved in interacting with ither people.

A position that conveys a feeling of receptiveness and friendliness; facing another person with arms comfortably at the sides or in the lap.

Hearing what a person has to say without responding in any way; contrast with active listening.

a certain area that surrounds an individual and within which another person's physical presence is felt as an intrusion.

A harmonious, positive relationship.