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Chapter 4.3 - 4.4 Troubleshooting Process. Common problems and solutions

Quiz by soh kok siong

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5 questions
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  • Q1

    As a helpdesk support, before you start troubleshooting a computer for the customer there is a series of checks to be done before starting the troubleshooting process. Which of the following is not an appropriate action.

    Verify with customer that a recent data backup has been done and the date, contents , data integrity of the backup.

    Inform the customer that you cannot proceed with troubleshooting if there is no current data backup and you are not able to perform the data backup.

    Perform data backup for customer if customer has no current data backup.

    Ask customer to sign a liability release form if no current data backup is done and you are not able to perform a data backup.

  • Q2

    In the troubleshooting process, is it true that after repairs or resolutions to the computer issue has been carried out what is left is to verify full system functionality?

    True or False
  • Q3

    Which of the following is not a common problem related to storage device.

    Incorrect jumper and BIOS settings

    loose, or incorrect cable connections

    Incorrect drive and media formats

    Insufficient power to storage device

  • Q4

    Which of the following is not a common CPU and Memory hardware issue.

    Power Oversupply

    Incorrect BIOS settings

    Inadequate cooling and ventilation

    Compatibility issues

  • Q5

    Which of the following is not a common issue when computer does not power on?

    Poor CPU cooling.

    CPU has failed.

    CPU fan is failing.

    CPU has overheated.


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