Chapter 8 Review
Quiz by Meredith Schwartzlose
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19 questions
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- Q1All of the manageriall activities in which managers engage for the purpose of creating goods and services are known as ________ management.siteproductionpersonneloperations30s
- Q2To produce a BMW sport-utility vehicle, an operations manager must engage in all of the following activities excepteffective use of planninginventory managementcontrol of product qualityrecruitment of human resources30s
- Q3When a manufacturer like Exxon Mobile refines crude oil, that corporation is using a(n) _____ process.manufacturinganalyticalextractionrefining30s
- Q4When Black & Decker manufactures its wide array of tools, it is using a(n) ______ process.assemblyqualitatitivesyntheticanalytical30s
- Q5When 3M satisfies consumers' needs for notepads that will not get lost easily by converting paper and glue into Post-It Notes, it is creating,form utilityreminders for employeestechnological advancementproductive output30s
- Q6Chevron and other refiners emphasize material resources in the conversion process. This implies that the material resources are the _____ of the conversion process.outputcatalysttechnologyfocus30s
- Q7Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco usesmore than one production processa complex magnitude of changebasic research applicationsresearch implementation30s
- Q8One primary difference between services and the production of goods is that services are consumed ______ whereas goods can be ______.immediately, storedone at a time, consumed more than one at a timeintangibly, tangible or intangiblelater, consumer now30s
- Q9In many cases, customers will travel farther to purchase a(n) _____ than they would travel to purchase a(n) ________.service, goodinexpensive good, expensive goodproduct goodgood, service30s
- Q10R & D (research & development) activities aimed at disclosing new knowledge that has some potential use are known asdevelopment and implementationproduct designapplied researchbasic research30s
- Q11When Panasonic improves the sound, clarity, and ease of operation offered by its Blur-Ray players, it isrefining its existing productredistributing its productsextending its basic researchshortening its product life cycle30s
- Q12In deciding on a product line, managers should balance ______ and product requirements.convenience goodsspecialty goodscustomer preferencesdemographics30s
- Q13When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding itsproduct life cyclecapacityproduct lineproduct design30s
- Q14An industrial company contact's Caterpillar to design a specific type of equipment for use in its manufacturing facility. If Caterpillar accepts this offer, the two companies will have to create a set of specifications from which the product can be made. This process is called:a product linecapacity planningdesign planningproduct design30s
- Q15To determine the proper size for its new restaurant in Nashville, TN, operations managers and marketing managers for Buffalo Wild Wings worked together to determine the restaurant's _________product linelead timerequired annual salescapacity30s