Question 1

Mt Carmel accession ID usually starts with?

Accepted Answer

A80

Answer

100

Answer

801

Answer

A81

Question 2

Which of the following is not part of your Opening Spiel?

Accepted Answer

Ask for the SSN of the Patient

Answer

Recording Statement

Answer

Branding ( Specific Client Name)

Answer

Your Name

Question 3

What is the number for MT Carmel IVR?

Accepted Answer

(844) 278-9770

Answer

(844) 278-9880

Answer

(844) 278-9990

Answer

(844) 278-7770

Question 4

Agents can take CLIENT payments using the payment portal.

Accepted Answer

FALSE

Answer

TRUE

Question 5

What is the link for the MT CARMEL Payment Portal?

Accepted Answer

https://billpay.mchs.com/consolidated-payment-portal/getAccount

Answer

https://billpay.mchs.com/consolidated-payment-portal/Paynow

Answer

https://www.mountcarmelhealth.com/careers-and-resources/working-with-us/

Answer

https://www.mountcarmelhealth.com/find-a-service-or-specialty/

Question 6

After choosing the correct link for the payment portal, Agent should enter what under the " ENTER YOUR ACCOUNT NUMBER" Box?

Accepted Answer

Accession number

Answer

Credit card number

Answer

Bank routing number

Answer

Subscriber ID

Question 7

Agent should use notepad to avoid error especially in getting Patient paument information.

Accepted Answer

False

Answer

True

Question 8

What you should ask first before copying the patient information under the patient info tab?

Accepted Answer

If the card is under the patient's name and billing address?

Answer

Just get the Credit card info.

Answer

Is this a Visa or Mastercard?

Answer

Do you have sufficient funds under the card?

Question 9

Do we need to pause the recording when getting Credit card information?

Accepted Answer

True

Answer

False

Question 10

Agent should push out the statement for how many days? ( Mt Carmel)

Accepted Answer

30 days

Answer

15 days

Answer

90 days

Answer

7 days

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