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Checkpoint Exam #2

Quiz by Rachel Hirsch

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10 questions
Show answers
  • Q1
    A technician is troubleshooting a PC that is shutting down after a few minutes. What setting could the technician check in the BIOS if they suspect the problem is overheating?
    CPU clock speed
    trusted platform module
    motherboard voltage
    hard drive speed
    30s
  • Q2
    What component can be replaced and upgraded on a PC to increase the data processing speed of a PC?
    CPU
    BIOS
    hard drive
    RAM
    30s
  • Q3
    Which of the following is NOT a benefit of a hardware preventive maintenance plan?
    reduced downtime
    reduced documentation needs
    reduced security risk
    reduced repair costs
    30s
  • Q4
    What is the first step in the troubleshooting process?
    gather information
    establish a theory of probable cause
    verify the solution
    document the solution
    30s
  • Q5
    After performing preventive maintenance on a PC , the technician attempts to power it on with no response. What is the most likely problem?
    The CPU has not been reinserted properly
    the technician forgot to reset the BIOS
    The computer is not plugged into the AC outlet
    the power supply voltage switch is set to the incorrect voltage
    30s
  • Q6
    Which statement describes a characteristic of a Network operating system?
    management of users and permissions for a domain
    shares files and folders on a small network
    it supports a limited number of users
    it is typically used in SOHO environments
    30s
  • Q7
    What technology was created to replace the BIOS program on modern personal computer motherboards?
    CMOS
    MBR
    UEFI
    RAM
    30s
  • Q8
    What key is normally selected during startup to reach safe mode and last known good configuration options?
    Windows Key
    F2
    F8
    F12
    30s
  • Q9
    In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?
    C:\Users
    C:\Program Files
    C:\Program Files (x86)
    C:\Application Data
    30s
  • Q10
    A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?
    task manager
    msconfig
    system restore
    event viewer
    30s

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