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Chirp Tier I Support Certification Exam

Quiz by Garnet Caimbon

Cross-Training
Stratis
RealPage

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25 questions
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  • Q1

    How can a resident unlock an access point?

    NFC (Phone as a fob)

    Pin Codes

    All of the above

    Auto-Unlock (Spaceship Door Mode)

    120s
    CT.PK.PT
  • Q2

    A residential unit lock can be unlocked remotely.

    False

    True

    120s
  • Q3

    A minicomputer located inside the Chirp enclosure which requires internet to allow the app to communicate to the locks.

    Transformer

    Relays

    Power Supply

    Raspberry Pi

    120s
    CT.PK.PN
  • Q4

    A flashing relay light means that an access point is unlocked.

    True

    False

    120s
  • Q5

    Access points can be unlocked remotely.

    False

    True

    120s
  • Q6

    A device that is installed on the gate/access point that tells your phone that you are near a lock which then activates spaceship door mode.

    Reader

    Beacon

    Hub

    QR Code

    120s
  • Q7

    The Yale-August lock is an online lock.

    False

    True

    120s
  • Q8

    Where do you go to remotely unlock an access point on the admin panel?

    People/Access- Users

    Places- Units

    Places- Access Points

    Hardware- Hubs

    120s
  • Q9

    Where do you go to grant a staff/guest access on the admin panel?

    Hardware- Beacons

    Places- Properties

    People/Access- Credentials

    People/Access- Users- New User

    120s
  • Q10

    On the admin panel, where can you see logs of who accessed an entry point at a given time?

    Activity- Gateway Logs

    Hardware- Relays

    People/Access- Assigned Roles

    Places- Units

    120s
  • Q11

    If a resident is unable to unlock an access point using the app, what troubleshooting steps can be done?

    All of the above

    If gateway logs are not captured, verify if the controller/pi is connected to the internet.

    If internet is up, reset the pi by unplugging the micro-USB cable.

    Remote unlock from the admin panel to see and check if gateways logs are being captured.

    120s
  • Q12

    A user can add up to how many access points to their Favorites on the mobile app?

    5

    10

    20

    3

    120s
  • Q13

    To lock a residential unit door, the resident just need to hold their hand over the keypad of the lock.

    True

    False

    120s
  • Q14

    A resident can only grant temporary guest access using the app, they need to reach out to us if they need to grant permanent guest access.

    False

    True

    120s
  • Q15

    A temporary guest pass is only valid for how long?

    1 day

    30 minutes

    1 hour

    15 minutes

    120s

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