What should you check first if the incident says "sound not working"

There is a cracking sound coming from the speakers. What is the first thing you should check?

The CB has no sound. You have verified there is no damage to the speaker itself and that the volume is up and not on mute. What is your next step?

The CB has no sound. You have verified the volume is up, there is no damage to the speaker, cable, and it is plugged in. Whats your next step?

List all the possible steps for troubleshooting sound issues. (Must list ALL to get the points)

What are ALL the symptoms that could be related to the Audio Board? (Must list ALL)

The power button is not making contact when pressed. What is your only option?

There is a object lodged in the audio jack. What should you do to repair?

If there is no sound and you have verified the speakers work, what are your next steps?

What should you ALWAYS check on every CB you receive to repair?

What ports are connected to the motherboard?

What components plug into the motherboard?

The motherboard does not have any physical damage, no blinking light, and all the cables are plugged in. What is your next step?

You suspect the Processor is damaged. What should you do?

What does a blinking orange light mean on the motherboard.

What are the symptoms of a malfunctioning Screen?

You recently replaced a screen and when you turn on the CB there is no display. What is your next step?

You recently replaced a screen AND the cables. When you turn on the CB there is no display. What is your next step?

The touchscreen is not working. How can you troubleshoot?

You are replacing a screen on a CB. What should you always check? (three steps)

When you access the camera it has a blue tint. What is the issue?

Camera is not working. List the two troubleshooting steps.

The computer will only turn on when plugged in. What is the issue?

How can you test the battery?

What is a sign of water damage on a battery?

If the Chromebook is bent (including the motherboard), is it repairable?

List two examples of intentional damage.

If your unsure what to do what should you do?

How many claims per Chromebook assigned should you have?

List all of the components the major components that should be check during a repair (hint: all the components we have discussed)

How can you test that a battery is holding charge?

You receive your parts and discover you need an additional part. What should you do?

You damage a part during a repair. What should you do?

If you test a component, that is NOT the motherboard) and it is working on another PC what can you suspect is the issue?