City & Guilds - 008-Communication Skills
Quiz by Sameera Ali Baba
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7 questions
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- Q1Communication isImportant for all aspects of lifeImportant in personal relationshipsThe spoken words and emails onlyImportant for work only30s
- Q2An example of Verbal Communication isEye ContactPitch of the voiceEmailsHand Gestures30s
- Q3An Example of nonverbal communication is:Facial ExpressionAn emailA voice noteA phone call30s
- Q4An example of appropriate verbal communication isSaying thank you politelyA good handshakeAn open body postureKeeping quiet30s
- Q5An example of inappropriate verbal communication isGiving good eye contact to team members in meetingGiving unclear instructions to the customersUsing hand gestures to explain an important pointUsing words like please and thank you30s
- Q6An example of inappropriate nonverbal communication isWriting a rude emailGetting distracted by a phone while speaking to someoneSpeaking clearly and using good wordsUsing images in presentations30s
- Q7An example of appropriate nonverbal communication isUsing polite and respectful languageLooking away while talking to someoneNodding head to show agreement or understandingWriting clear instructions to the customers30s