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ClickPay Final Exam

Quiz by Shaun Varney

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30 questions
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  • Q1
    A feature of ClickPay where some Property Managers enable their residents to pay through Money Order, Check
    Check Payment and Billing
    Client Billing
    Lockbox
    Accounts Payable
    30s
  • Q2
    How often should we provide an exceptional experience to our customers?
    Most of the time
    When convenient
    Each and every time
    95% of the time
    30s
  • Q3
    What are our hours of operation?
    Monday through Friday, 8am—8pm EST.
    Monday through Friday, 9am—8pm EST.
    Monday through Friday, 8am—9pm EST.
    Monday through Friday, 9am—8pm CST.
    30s
  • Q4
    Open tickets must be completed by?
    Monday afternoon
    Within 15 days
    By the end of the week
    End of business day
    30s
  • Q5
    When will pending tickets automatically closed if no response?
    They will close at the end of the day
    Within 15 days
    Closed within 30 days
    Within 36 business hours
    30s
  • Q6
    Why are macros important?
    Residents like them
    none of the above
    Provides nonstandard responses
    They help standardize the responses
    30s
  • Q7
    Where does the House Icon bring you in the resident profile?
    Pay Now screen
    Resident's profile
    Payment History
    Add unit section
    30s
  • Q8
    If a resident does not have an email, what email can you use?
    Residentname@clickpaypseudo.com
    Residentname@doubleclick.com
    Residentname@clickandpay.com
    Residentname@Clickpay.com
    30s
  • Q9
    A newly updated version of the same unit exists with an active status due to an update
    Missing Unit
    Disabled unit
    Blocked Unit
    Sold Unit
    30s
  • Q10
    Which options in Clickpay tool is used to search using customers Address
    Usernamen Management
    Client Management
    Property Management
    Site Location Management
    30s
  • Q11
    Agent can get a quick glimpse into important account information.
    My Profile
    Payment History
    Payment Option
    Resident Dashboard
    30s
  • Q12
    What status is indicated by a Red Slash through a $?
    Property Disabled
    Unit Disabled
    Blocked From Online Payments
    None of the above
    30s
  • Q13
    What status is indicated by a Purple Slash through a $?
    Blocked From Online Payments
    Chargeback
    Unit Disabled
    Property Disabled
    30s
  • Q14
    What status is indicated by a Gear icon?
    Unit Disabled
    Property Disabled
    Chargeback
    Blocked From Online Payments
    30s
  • Q15
    What is the minimum payment that a resident can submit?
    $5.00
    $10.00
    $20.00
    $1.00
    30s

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