ClickPay Quiz Day 1
Quiz by JonathanCharles Yogawin
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- Q1
A billing and payment solution for rentals, condominiums, cooperatives and commercial property managers?
Quickpay
ClickPay
Payclix
Click and Pay
120s - Q2
Following the standard process, we always use User Management first to retrieve the customer's profile?
falsetrueTrue or False120s - Q3
ClickPay provides billing and payment software for?
Residents
Billing Office
Property Management / LLC
None of the Above
120s - Q4
How often should we provide an exceptional experience to our customers?
Case to case basis.
All the time.
When convenient.
If the call interaction was good.
120s - Q5
Resident Support Business Hours?
Monday through Friday, 9am—8pm EST.
Monday through Friday, 9am—8pm CST.
Monday through Friday, 8am—9pm EST.
Monday through Friday, 8am—8pm EST.
120s - Q6
Which Icon under Property Management that we use for account verification?
Payment Block History
Edit Icon
Delete Icon
Invite Wizard
120s - Q7
Which Icon under Property Management that we use for Creating a ClickPay Profile?
Invite Wizard
Send Cash Payment Email Icon
Edit Icon
Delete Icon
120s - Q8
Are we allowed to delete a customer's account using "Delete Icon"?
falsetrueTrue or False120s - Q9
Which status indicates that the LLC is blocked for payments as it was sold and/or is now under new management?
Unit Disabled
Site Location is Blocked
No Outstanding Charges
Chargeback
120s - Q10
Which status indicates that the property has been blocked by Property Management and cannot make payments until resident speaks to management?
Blocked Online Payments
Site Location is Blocked
Unit Disabled
Chargeback
120s - Q11
Where do you find the customer's payment transaction history in their profile?
Dashboard
Payment History
Pay Now
Autopay
120s - Q12
What is the information that we need to verify after we pulled up the customer's resident information in Property Management?
Account Number and Account Token
Account Name and Address, and/or Account Number and Address
Property Management Company and LLC
Name and Address
120s - Q13
Which among the list are considered as a Non-ClickPay issue?
Billing Explanation
Payment Processing
Creating a ClickPay Profile
AutoPay Set Up
120s - Q14
As a best practice, regardless if it was a good call or a bad call, the survey spiel must be provided to our customers.
truefalseTrue or False120s - Q15
What type of account status which indicates that the customer's account or profile is blocked by ClickPay and cannot use their profile for payment until they drop the payment dispute?
Blocked Online Payments
Unit Disabled
Chargeback
Blocked LBX
120s