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CM~Objective 1.02
Quiz by Angela Thomas
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Measure skillsfrom any curriculum
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9 questions
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- Q1When taking a telephone message at the workplace, it is best for the person to:write the message downtell the caller to call back laterrely on his/her memorytell the message to someone30s
- Q2When peers at work offer suggestions to correct a weakness, a person should:consider their suggestionsbecome defensivealways accept their adviceignore them30s
- Q3To get along better with your coworkers:listen and answer questions briefly and positivelydo not say anything to anyoneask the supervisor before repeating gossipalways tell the supervisor what coworkers say30s
- Q4What skill helps a person follow oral directions?Listening carefullySetting goalsMultitaskingSpeaking clearly30s
- Q5Which is a benefit of conflict?Differences are often settledWorkplace injuries are preventedStress is causedRelationships are weakened30s
- Q6When addressing someone involved in a conflict:talk to him/her in a private locationuse profanity.speak loudly and sharply.use "you" messages.30s
- Q7Why is consensus important?Group members can support a decision and move forward.It causes resentment on part of some group membersGroup communication is weakenedIt allows part of the group to move forward30s
- Q8When speaking to someone at work about a conflict:use "I" messages.try to embarrass him/her.use "you" messagestalk to him/her in front of other people.30s
- Q9When a conflict arises between two coworkers, the best solution is to:fight it out with the coworker after workcommunicate with the coworker to seek a solutiongo directly to the supervisor without first discussing the problemavoid the coworker altogether.30s