Question 1

Which of the following is considered an example of non-verbal communication when a Certified Nursing Assistant (CNA) is interacting with a resident?

Accepted Answer

Nodding while the resident describes their concerns

Answer

Speaking clearly to a resident who is hard of hearing

Answer

Documenting the resident's vital signs in a medical record

Answer

Writing down instructions for the resident to read later

Question 2

When a resident is expressing frustration about their slow recovery, which communication technique is the Certified Nursing Assistant (CNA) using by saying, "It sounds like you are feeling discouraged today"?

Accepted Answer

Reflecting

Answer

Changing the subject

Answer

Giving advice

Answer

Using a cliché

Question 3

Which of the following describes a barrier to effective communication between a CNA and a resident?

Accepted Answer

Using medical jargon or complex terminology

Answer

Providing the resident with their full attention during a conversation

Answer

Listening actively without interrupting the resident

Answer

Maintaining eye contact at the same level as the resident

Question 4

When a resident is visually impaired, how should a Certified Nursing Assistant (CNA) identify themselves when entering the room?

Accepted Answer

State their name and their role clearly before approaching or touching the resident

Answer

Wait for the resident to speak first to avoid startling them

Answer

Speak only to the resident's roommate or visitors present in the room

Answer

Gently touch the resident on the shoulder to get their attention

Question 5

Which of the following is an example of 'objective' information that a Certified Nursing Assistant (CNA) should report to the nurse?

Accepted Answer

The resident has a raised, red rash on their right arm

Answer

The resident reports feeling nauseated after lunch

Answer

The resident says they feel very lonely today

Answer

The resident complains of a headache

Question 6

If a resident is speaking a different language than the Certified Nursing Assistant (CNA), which action is most appropriate to ensure effective communication regarding care?

Accepted Answer

Arrange for an official interpreter or use an approved translation service

Answer

Ask the resident's roommate to explain the care plan

Answer

Use complex hand gestures to mimic the medical procedure

Answer

Speak very loudly and slowly in English until the resident understands

Question 7

If a resident has 'aphasia' due to a stroke, which of the following is an effective communication strategy for the CNA?

Accepted Answer

Using a communication board with pictures or hand gestures

Answer

Answering for the resident to save time during busy shifts

Answer

Speaking more loudly to ensure the resident can hear

Answer

Avoiding communication altogether to prevent resident frustration

Question 8

Which of the following is an example of an open-ended question that a CNA should use to encourage a resident to communicate?

Accepted Answer

How are you feeling about your physical therapy today?

Answer

Do you want to take your bath now?

Answer

Are you feeling tired today?

Answer

Did you eat all of your breakfast?

Question 9

Which of the following is the most appropriate way for a CNA to communicate with a resident who is hard of hearing?

Accepted Answer

Face the resident directly so they can see your lips and facial expressions

Answer

Stand behind the resident while speaking to reduce distractions

Answer

Shout closely into the resident's ear to increase volume

Answer

Exaggerate your lip movements to make words easier to see

Question 10

A Certified Nursing Assistant (CNA) is caring for a resident who is upset and crying. Which response by the CNA is an example of 'empathy'?

Accepted Answer

"I can see that you are very upset; would you like to talk about what is bothering you?"

Answer

"I know exactly how you feel because the same thing happened to my grandmother."

Answer

"Don't worry, everything is going to be just fine by tomorrow."

Answer

"You shouldn't feel that way because you are doing much better than yesterday."

Question 11

Which of the following is considered a 'barrier' to effective communication between a Nursing Assistant and a resident?

Accepted Answer

Using medical jargon or slang that the resident does not understand

Answer

Using a normal tone of voice and making eye contact

Answer

Listening actively and nodding while the resident speaks

Answer

Speaking clearly and slowly in a well-lit room

Answer

Restating the resident's message in your own words to clarify

Question 12

When a resident is hearing-impaired, which technique should a Nursing Assistant use to improve communication?

Accepted Answer

Face the resident directly so they can see your mouth and facial expressions

Answer

Avoid using any hand gestures to prevent distraction

Answer

Speak very quickly to finish the conversation sooner

Answer

Shout as loudly as possible into the resident\'s ear

Answer

Stand behind the resident while speaking to them

Question 13

Which of the following is an example of objective information, also known as a 'sign,' that a Nursing Assistant should report?

Accepted Answer

The resident has a blood pressure reading of

150/90

Answer

The resident complains of chest pain

Answer

The resident reports feeling nauseous

Answer

The resident states they feel very lonely

Answer

The resident says they have a headache

Question 14

A resident is upset and yelling at a Nursing Assistant. Which response is the most professional and effective way to handle this communication?

Accepted Answer

Stay calm, listen to what the resident is saying, and try to understand the cause of their anger

Answer

Ignore the resident and continue with the scheduled task as if nothing is happening

Answer

Tell the resident that they are being rude and need to be quiet

Answer

Leave the room immediately without saying anything to the resident

Answer

Argue back to show the resident that their behavior is unacceptable

Question 15

Which of the following is the most effective way for a Nursing Assistant to communicate with a resident who has a visual impairment?

Accepted Answer

Describe the environment and the location of objects using the face of an imaginary clock

Answer

Avoid identifying yourself since they will eventually recognize your voice

Answer

Wait until you touch the resident before speaking to avoid startling them

Answer

Use hand gestures and point to objects to help explain directions

Answer

Speak in a very loud volume so they can hear you better

Question 16

Which of the following is an example of nonverbal communication?

Accepted Answer

A resident smiling and nodding when you ask if they enjoyed their meal

Answer

A resident telling you that their hip hurts after physical therapy

Answer

A resident using a call light to signal they need help

Answer

A Nursing Assistant explaining a procedure to a resident before starting

Answer

A Nursing Assistant writing down the resident's weight on a notepad

Question 17

When documenting a resident's status in their medical record, which of the following is the most appropriate practice for a Nursing Assistant?

Accepted Answer

Only record factual observations and direct quotes rather than personal opinions

Answer

Leave blank spaces between entries so other staff members can add details later

Answer

Document a procedure before it is actually performed to save time

Answer

Wait until the very end of a 12-hour shift to document all care provided

Answer

Use a pencil so that mistakes can be easily erased and corrected

Question 18

When a resident is speaking to you about a personal concern, which action best demonstrates active listening?

Accepted Answer

Focusing entirely on the resident and providing brief verbal feedback like "I understand"

Answer

Checking your phone or watch to ensure the task stays on schedule

Answer

Interrupting the resident to correct their memory of an event

Answer

Planning exactly what you will say next while the resident is speaking

Answer

Beginning a task across the room while the resident is still talking

Question 19

If a resident speaks a different language than the Nursing Assistant, which of the following is the most appropriate action to take?

Accepted Answer

Use a professional interpreter or a translation service provided by the facility

Answer

Pretend to understand the resident by nodding and smiling frequently

Answer

Ask the resident's young grandchild to translate medical information

Answer

Avoid talking to the resident to prevent making any communication mistakes

Answer

Speak louder and use very slow, exaggerated hand gestures

Question 20

When responding to a resident's call light, which is the most appropriate way to initiate communication?

Accepted Answer

Identify yourself by name and title, and ask how you can help them

Answer

Turn off the call light from the hallway before entering the room

Answer

Enter the room and say, "I'm busy right now, so make this quick"

Answer

Walk in and immediately start the task you think they need help with

Answer

Wait at the doorway and shout to ask why they pressed the button

Question 21

Which of the following is an example of non-verbal communication?

Accepted Answer

A nursing assistant nodding their head while a resident speaks.

Answer

A nursing assistant calling out to a coworker in the hallway.

Answer

A nursing assistant explaining a procedure to a resident.

Answer

A nursing assistant documenting a patient's vital signs in a medical chart.

Question 22

When a resident is hearing-impaired, which of the following actions should a nursing assistant take to improve communication?

Accepted Answer

Face the resident directly and speak clearly in a normal tone of voice.

Answer

Stand behind the resident while speaking so they can focus on the sound.

Answer

Shout loudly directly into the resident's ear.

Answer

Avoid eye contact so the resident is not distracted by the nursing assistant's face.

Question 23

Which of the following is an example of an 'objective' observation that a nursing assistant should report to the nurse?

Accepted Answer

The resident has a raised, red rash on their right forearm.

Answer

The resident tells you they are feeling nauseated.

Answer

The resident complains of a dull headache.

Answer

The resident says they feel very lonely today.

Question 24

Which of the following is an example of a barrier to effective communication with a resident?

Accepted Answer

Using medical terminology or 'slang' that the resident does not understand.

Answer

Using open-ended questions to encourage the resident to talk.

Answer

Listening actively and maintaining appropriate eye contact.

Answer

Providing feedback by paraphrasing what the resident said.

Question 25

Which of the following is an example of an open-ended question that encourages a resident to communicate?

Accepted Answer

"How are you feeling about your physical therapy session today?"

Answer

"Do you want water with your lunch?"

Answer

"Are you feeling tired today?"

Answer

"Is your daughter coming to visit at 4:00 PM?"

Question 26

If a resident is visually impaired, how should a nursing assistant identify themselves when entering the room?

Accepted Answer

The nursing assistant should knock and identify themselves by name and title immediately.

Answer

The nursing assistant should wait for the resident to speak first to avoid startling them.

Answer

The nursing assistant should touch the resident's arm first to get their attention.

Answer

The nursing assistant should flash the room lights to signal their arrival.

Question 27

If a resident becomes angry and starts yelling at a nursing assistant, what is the best way for the nursing assistant to respond?

Accepted Answer

Stay calm, listen to what the resident is saying, and avoid arguing back.

Answer

Explain to the resident that they are being rude and should stop.

Answer

Leave the room immediately without saying anything to the resident.

Answer

Raise their voice to the same level as the resident to show authority.

Question 28

Which of the following is an example of 'subjective' information provided by a resident?

Accepted Answer

The resident states, "I have a sharp pain in my left knee when I walk."

Answer

The nursing assistant observes that the resident ate 50% of their breakfast.

Answer

The resident's blood pressure reading is 140/90 mmHg.

Answer

The nursing assistant notes that the resident's temperature is 101.2 degrees Fahrenheit.

Question 29

When a resident is struggling to find the right words or has difficulty speaking due to a condition like a stroke, which technique should the nursing assistant use?

Accepted Answer

Give the resident plenty of time to speak and do not finish their sentences for them.

Answer

Tell the resident to stop talking until they can communicate more clearly.

Answer

Ask the resident to speak faster so they do not lose their train of thought.

Answer

Complete the resident's sentences to save time and reduce their frustration.

Question 30

When communicating with a resident who has a functional barrier such as aphasia, which of the following tools can be most helpful?

Accepted Answer

A communication board using pictures or icons.

Answer

A dictionary for looking up medical terms.

Answer

A loud megaphone to increase volume.

Answer

A blindfold to help them focus on hearing.

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