Communication & Conflict Resolution
Quiz by Sarah Williams
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28 questions
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- Q1_______________ is the process of exchanging messages between a sender and receiver?FeedbackConflict ResolutionNegotiationCommunication30s
- Q2From our notes, what is the basis of all relationships?ConnectionCommunicationLoveHope30s
- Q3In the communication process, the receiver must use _______________ as the process to determine the message being sent.RecieverCodingEncodingDecoding30s
- Q4In the communication process, the senders message is sent through a process called ______________.CodingRecieverDecodingEncoding30s
- Q5Who is responsible for effective communication?SenderNeitherRecieverBoth30s
- Q6_____________________ communication includes both spoken and written communicationVerbalIndirectDirectNon-Verbal30s
- Q7__________________ communication is sending messages without words, often including facial expressions and gestures.DirectIndirectNon-VerbalVerbal30s
- Q8Which type of communication style is expressing ideas in an open, honest, and direct way?Passive AggressiveAgressivePassiveAssertive30s
- Q9This statement is an example of what type of communication style: "I need my car that day, but I'll have time to drop you off."PassiveAggressiveAssertive30s
- Q10What is a key characteristic of aggressive communication?Subtly expressing resentmentReluctance to share thoughtsConfidence in expressing opinionsBeing overly forceful and pushy30s
- Q11Passive communication styles typically:Voice their opinions openly and assertivelyKeep their opinions to themselves and yield to othersDisplay confidence in communicationExpress aggression indirectly30s
- Q12Passive-aggressive communication style is characterized by:A strong, direct confrontationThe expression of negative feelings and resentment in an unassertive wayOpen and honest communicationA balance between assertiveness and aggression30s
- Q13True or False: Culture and self esteem are both influences on communication.TrueFalse30s
- Q14All of these are tips to genuine listening, EXCEPT...AdvisingStand in their shoesPractice MirrioringListen with your eyes, ears, and heart30s
- Q15What is the first step in conflict resolution?Evaluate a solutionSuggest a solutionCompromiseDefine the problem30s