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Communication

Quiz by Jennifer Lincoln

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20 questions
Show answers
  • Q1
    It helps to control prejudice by:
    believing your first impression and not allowing others to influence your thoughts
    evaluating all information before making a judgment
    doing all of the above
    believing only what your parents have taught you about other races
    30s
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    Delete
  • Q2
    Good listening skills include
    showing interest, hearing the message, and not interrupting.
    labeling, cultural sensitivity, and talking slowly.
    verbal message, written communication, and a receiver
    a message, a sender, and a receiver
    30s
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  • Q3
    Barriers to communication include:
    labeling others, talking too fast, and sensory impairment.
    lack of interest, sensory impairment, and feeling hungry.
    making eye contact, being too close, and sending a clear message.
    active listening, body language, and verbal tone.
    30s
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    Delete
  • Q4
    Eye contact, facial expressions, gestures, and touch are
    barriers to communication
    nonverbal communication.
    none of the above
    verbal communication.
    30s
    Edit
    Delete
  • Q5
    Shrugging your shoulders or nodding your head yes or no is an example of:
    gestures
    cultural competence
    facial expressions
    spoken message
    30s
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  • Q6
    Subjective observations are:
    seen, felt, and heard.
    felt and heard, not seen.
    not seen, ideas, thoughts, and opinions.
    ideas and thoughts that are felt and heard
    30s
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    Delete
  • Q7
    Objective observations:
    not seen, such as ideas, thoughts and opinions
    none of the above
    seen but not heard
    can be seen, felt, heard, smelled
    30s
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  • Q8
    An example of subjective observation is:
    Mr. Jones has a temperature of 102 degrees F.
    Mr. Jones' has a loud cough.
    Mr. Jones' skin is red and flushed.
    Mr. Jones says he is in a lot of pain
    30s
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  • Q9
    An example of an objective observation is:
    The patient complains of a headache.
    The patient has large wound on his left leg.
    The patient complains of numbness to his left hand.
    The patients complains of feeling dizzy.
    30s
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  • Q10
    The patient complains of numbness and tingling to his right hand:
    objective observation
    subjective observation
    30s
    Edit
    Delete
  • Q11
    The patient's wound is 4 inches long:
    subjective observation
    objective observation
    30s
    Edit
    Delete
  • Q12
    The patient has an oral temperature of 99.6 degrees:
    objective observation
    subjective observation
    30s
    Edit
    Delete
  • Q13
    The patients complains of feeling dizzy:
    subjective observation
    objective observation
    30s
    Edit
    Delete
  • Q14
    If a health care worker observes any unusual event or change in a patient's condition, they must report it:
    to their supervisor the following day
    they don't need to report it
    to their supervisor immediately
    the next time they see the doctor
    30s
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  • Q15
    Documentation on a medical record is
    admissible in a court of law
    always done in ink
    a record of what was done or not done for a patient/client
    all of the above
    30s
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    Delete
  • Q16
    Corrections in the medical record are done by:
    keeping the record neat and error free by rewriting the information on a clean page.
    using a black marker or correction fluid to blot out the mistake so others can't read it.
    erasing the error and writing the correct information.
    writing "error" and your initials next to the mistake and drawing a single line through the error.
    30s
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    Delete
  • Q17
    Patient's health care records:
    all of the above
    shared with anyone who asks
    open to the public
    are kept confidential
    30s
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  • Q18
    The Health Insurance and Portability and Accountability Act (HIPAA)
    maintains and protects confidentiality of health care records and information
    all of the above
    allows patients to control how their medical record information is used
    was passed in 1996 by the federal government
    30s
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  • Q19
    Passwords and identification codes are important to patient/client care because:
    none of the above
    they prevent users from making errors
    they promote computer theft
    they protect patient/client confidentiality
    30s
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    Delete
  • Q20
    What type of plan helps a health care facility to prepare for unexpected computer downtime?
    Contingency
    Biotechnological
    Assertive
    Telecommunications
    30s
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    Delete

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