
Communication Review
Quiz by Kathleen Lewis
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21 questions
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- Q1Individuals communicate in order to develop an understanding of others.FalseMaybeIDKTrue20s
- Q2Nonverbal behavior may contradict what a speaker is saying.MaybeFalseTrueIDK20s
- Q3Conflict is always destructive.TrueFalseMaybeIDK20s
- Q4Feedback occurs in the communication process when the sender repeats the message and clarifies it.FalseMaybeTrueIDK20s
- Q5Active listening involvesonly hearing the messagehearing and interpreting the messagefocusing on body languagehearing and interpreting the message and focusing on body language20s
- Q6What is the SECOND step of the Problem Solving Process?Brainstorm solutionsChoose a solution and agree on itFind a time and place; set ground rulesIdentify the problem20s
- Q7___________________________ listening is very important in the medical profession.PositiveAssistivePassiveActive20s
- Q8A patient must ______________ their healthcare provider before they can accept a message from them.trustlikeknowhave never met20s
- Q9Which of the following factors does NOT interfere with the communication process?properly working hearing aidsinterruptions or distractionssoft, muted voicemedical terminology20s
- Q10#2 is the ___________________ component of the Communication Model.ReceiverMessageSource/SenderChannel20s
- Q11What is the FOURTH step of the Problem Solving Process?Identify the problemBrainstorm solutionsChoose a solution and agree on itFind a time and place; set ground rules20s
- Q12#3 is the ____________________ component of the Communication ModelFeedbackReceiverSource/SenderChannel20s
- Q13The exchange of information through signs, symbols, and behaviors iscommunication.listening.nonverbal behavior.empathy.20s
- Q14#6 is the ________________________ component of the Communication Model.InterferenceChannelMessageFeedback20s
- Q15What is the FIRST step of the Problem Solving Process?Identify the problemChoose a solution and agree on itFinding a time and place; setting ground rulesBrainstorm Solutions20s