Communication Review
Quiz by Kathleen Lewis
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21 questions
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- Q1Individuals communicate in order to develop an understanding of others.FalseMaybeIDKTrue20sEditDelete
- Q2Nonverbal behavior may contradict what a speaker is saying.MaybeFalseTrueIDK20sEditDelete
- Q3Conflict is always destructive.TrueFalseMaybeIDK20sEditDelete
- Q4Feedback occurs in the communication process when the sender repeats the message and clarifies it.FalseMaybeTrueIDK20sEditDelete
- Q5Active listening involvesonly hearing the messagehearing and interpreting the messagefocusing on body languagehearing and interpreting the message and focusing on body language20sEditDelete
- Q6What is the SECOND step of the Problem Solving Process?Brainstorm solutionsChoose a solution and agree on itFind a time and place; set ground rulesIdentify the problem20sEditDelete
- Q7___________________________ listening is very important in the medical profession.PositiveAssistivePassiveActive20sEditDelete
- Q8A patient must ______________ their healthcare provider before they can accept a message from them.trustlikeknowhave never met20sEditDelete
- Q9Which of the following factors does NOT interfere with the communication process?properly working hearing aidsinterruptions or distractionssoft, muted voicemedical terminology20sEditDelete
- Q10#2 is the ___________________ component of the Communication Model.ReceiverMessageSource/SenderChannel20sEditDelete
- Q11What is the FOURTH step of the Problem Solving Process?Identify the problemBrainstorm solutionsChoose a solution and agree on itFind a time and place; set ground rules20sEditDelete
- Q12#3 is the ____________________ component of the Communication ModelFeedbackReceiverSource/SenderChannel20sEditDelete
- Q13The exchange of information through signs, symbols, and behaviors iscommunication.listening.nonverbal behavior.empathy.20sEditDelete
- Q14#6 is the ________________________ component of the Communication Model.InterferenceChannelMessageFeedback20sEditDelete
- Q15What is the FIRST step of the Problem Solving Process?Identify the problemChoose a solution and agree on itFinding a time and place; setting ground rulesBrainstorm Solutions20sEditDelete
- Q16#1 in this image is the ________________ component of the Communication ModelChannelInterferenceMessageFeedback20sEditDelete
- Q17Which of these is NOT a conflict style?ConfrontationAggressionAvoidanceProblem Solving20sEditDelete
- Q18#4 is the ___________________________ component of the Communication Model.InterferenceFeedbackMessageChannel20sEditDelete
- Q19What is the THIRD step of the Problem Solving Process?Brainstorm solutionsIdentify the problemChoose a solution and agree on itFind a time and place; set ground rules20sEditDelete
- Q20Which is NOT one of the main elements of the communication process?Source/SenderChannelMessageReceiver20sEditDelete
