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Communication Review

Quiz by Kathleen Lewis

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21 questions
Show answers
  • Q1
    Individuals communicate in order to develop an understanding of others.
    False
    Maybe
    IDK
    True
    20s
    Edit
    Delete
  • Q2
    Nonverbal behavior may contradict what a speaker is saying.
    Maybe
    False
    True
    IDK
    20s
    Edit
    Delete
  • Q3
    Conflict is always destructive.
    True
    False
    Maybe
    IDK
    20s
    Edit
    Delete
  • Q4
    Feedback occurs in the communication process when the sender repeats the message and clarifies it.
    False
    Maybe
    True
    IDK
    20s
    Edit
    Delete
  • Q5
    Active listening involves
    only hearing the message
    hearing and interpreting the message
    focusing on body language
    hearing and interpreting the message and focusing on body language
    20s
    Edit
    Delete
  • Q6
    What is the SECOND step of the Problem Solving Process?
    Brainstorm solutions
    Choose a solution and agree on it
    Find a time and place; set ground rules
    Identify the problem
    20s
    Edit
    Delete
  • Q7
    ___________________________ listening is very important in the medical profession.
    Positive
    Assistive
    Passive
    Active
    20s
    Edit
    Delete
  • Q8
    A patient must ______________ their healthcare provider before they can accept a message from them.
    trust
    like
    know
    have never met
    20s
    Edit
    Delete
  • Q9
    Which of the following factors does NOT interfere with the communication process?
    properly working hearing aids
    interruptions or distractions
    soft, muted voice
    medical terminology
    20s
    Edit
    Delete
  • Q10
    #2 is the ___________________ component of the Communication Model.
    Question Image
    Receiver
    Message
    Source/Sender
    Channel
    20s
    Edit
    Delete
  • Q11
    What is the FOURTH step of the Problem Solving Process?
    Identify the problem
    Brainstorm solutions
    Choose a solution and agree on it
    Find a time and place; set ground rules
    20s
    Edit
    Delete
  • Q12
    #3 is the ____________________ component of the Communication Model
    Question Image
    Feedback
    Receiver
    Source/Sender
    Channel
    20s
    Edit
    Delete
  • Q13
    The exchange of information through signs, symbols, and behaviors is
    communication.
    listening.
    nonverbal behavior.
    empathy.
    20s
    Edit
    Delete
  • Q14
    #6 is the ________________________ component of the Communication Model.
    Question Image
    Interference
    Channel
    Message
    Feedback
    20s
    Edit
    Delete
  • Q15
    What is the FIRST step of the Problem Solving Process?
    Identify the problem
    Choose a solution and agree on it
    Finding a time and place; setting ground rules
    Brainstorm Solutions
    20s
    Edit
    Delete
  • Q16
    #1 in this image is the ________________ component of the Communication Model
    Question Image
    Channel
    Interference
    Message
    Feedback
    20s
    Edit
    Delete
  • Q17
    Which of these is NOT a conflict style?
    Confrontation
    Aggression
    Avoidance
    Problem Solving
    20s
    Edit
    Delete
  • Q18
    #4 is the ___________________________ component of the Communication Model.
    Question Image
    Interference
    Feedback
    Message
    Channel
    20s
    Edit
    Delete
  • Q19
    What is the THIRD step of the Problem Solving Process?
    Brainstorm solutions
    Identify the problem
    Choose a solution and agree on it
    Find a time and place; set ground rules
    20s
    Edit
    Delete
  • Q20
    Which is NOT one of the main elements of the communication process?
    Source/Sender
    Channel
    Message
    Receiver
    20s
    Edit
    Delete

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