Communication skills
Quiz by Shelly Gillaspie
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36 questions
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- Q1Which of the following is NOT a type of communication skill?Nonverbal communicationActive listeningLogical reasoning30s
- Q2Which of the following is NOT effective communication?Nonverbal cuesTalking louderActive listening30s
- Q3What is the term used to describe the ability to understand and manage emotions in oneself and others?Critical thinkingVerbal fluencyEmotional intelligenceProblem-solving30s
- Q4Which of the following is a barrier to effective communication?Active listeningNonverbal cuesEmpathyLanguage barriers30s
- Q5Which of the following is an example of nonverbal communication?Speaking clearlyActive listeningSmilingUsing appropriate language30s
- Q6Which of the following is NOT an example of active listening?Maintaining eye contactInterrupting the speakerNodding in agreementAsking clarifying questions30s
- Q7What is the term used to describe the ability to convey information or ideas clearly and effectively?Verbal communicationEmpathyNonverbal cuesActive listening30s
- Q8Which of the following is an example of a nonverbal cue?Active listeningAsking clarifying questionsCrossing armsUsing appropriate language30s
- Q9Which of the following is NOT a listening skill?ConcentratingInterpretingReadingUnderstanding30s
- Q10What is an example of an active listening skill?MultitaskingAsking open-ended questionsDaydreamingInterruptingAsking open-ended questions30s
- Q11Which of the following is a barrier to effective listening?Respecting personal spaceEmpathyDistractionsNonverbal cues30s
- Q12Which of the following is a non-verbal listening skill?Using complex vocabularyInterruptingMaintaining eye contactMaintaining eye contactSpeaking loudly30s
- Q13Which of the following is NOT a strategy for improving listening skills?Speaking rapidlyAsking for clarificationSummarizing key pointsSpeaking rapidlyMaintaining eye contact30s
- Q14What is the main purpose of empathetic listening?Taking notes for future referenceInterrupting to share personal experiencesUnderstanding and connecting with the speaker's emotionsCorrecting the speaker's mistakesUnderstanding and connecting with the speaker's emotions30s
- Q15What is a commonly used nonverbal gesture to show approval or agreement?NoddingShruggingWinkingYawning30s