Community Pharmacy Exam 3 Review
Quiz by Marlén Peña - Jimenez
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
10 questions
Show answers
- Q1Examples of good non-verbal communication include:Showing disdain when a patient tells you he has HIVcrossing your arms when listening to a patients complaintrolling your eyes when certain patients approach the countershowing minimal facial expressions when sensitive patient information is shared30s
- Q2If you are unable to understand a customer because of a language difference, the pharmacy technician should:talk loudertell the customer to come back later when someone else is thereenunciate the words and avoid slangspeak really slow30s
- Q3Which of the following best protects a patient’s privacy?announcing over the paging systems that Mr. Jone’s Prozac prescription is readyloudly directing Mr. Smith to the condoms while you stand behind the pharmacy counterkeeping your tone of voice low when Mrs. Brown is picking up her Valtrex prescriptionnot packaging Ms. Conners’ antidepressant in a prescription bag before delivering it to her30s
- Q4True or False: Only employees who need access to patient records have to worry about protecting patient privacy and confidentiality.FALSETRUE30s
- Q5Which of the following types of individually identifiable health information does HIPAA’s privacy rule protect?patient information communicated orallyAll of thesepatient information in electronic formpatient information in paper form30s
- Q6Which of the following disclosures of PHI requires an authorization?to a pharmaceutical company for marketingto a coroner or medical examinerto law enforcement official for reports of suspected abuseto an organ procurement organization to facilitate organ or tissue donation30s
- Q7Under what circumstances are you free to repeat to others PHI that you hear on the job?when your job requires itonly if you know the patient won't mindafter you no longer work at the pharmacyafter a patient dies30s
- Q8You can miss nonverbal cues in a conversation when:you are daydreamingAll of theseyou are planning what you are going to say nextyou are thinking about something else30s
- Q9Which of the following shows a caring attitude?Not greeting a patient when they walk up to the counter.Looking away while speakingTalking to the patient while on the phone with the insurance company.Choosing your words wisely30s
- Q10Which of the following is PHI protected under HIPAA?medication listallergiesmedical conditionsAll of these are!!30s