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Community Pharmacy Exam 3 Review

Quiz by Marlén Peña - Jimenez

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10 questions
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  • Q1
    Examples of good non-verbal communication include:
    Showing disdain when a patient tells you he has HIV
    crossing your arms when listening to a patients complaint
    rolling your eyes when certain patients approach the counter
    showing minimal facial expressions when sensitive patient information is shared
  • Q2
    If you are unable to understand a customer because of a language difference, the pharmacy technician should:
    talk louder
    tell the customer to come back later when someone else is there
    enunciate the words and avoid slang
    speak really slow
  • Q3
    Which of the following best protects a patient’s privacy?
    announcing over the paging systems that Mr. Jone’s Prozac prescription is ready
    loudly directing Mr. Smith to the condoms while you stand behind the pharmacy counter
    keeping your tone of voice low when Mrs. Brown is picking up her Valtrex prescription
    not packaging Ms. Conners’ antidepressant in a prescription bag before delivering it to her
  • Q4
    True or False: Only employees who need access to patient records have to worry about protecting patient privacy and confidentiality.
  • Q5
    Which of the following types of individually identifiable health information does HIPAA’s privacy rule protect?
    patient information communicated orally
    All of these
    patient information in electronic form
    patient information in paper form
  • Q6
    Which of the following disclosures of PHI requires an authorization?
    to a pharmaceutical company for marketing
    to a coroner or medical examiner
    to law enforcement official for reports of suspected abuse
    to an organ procurement organization to facilitate organ or tissue donation
  • Q7
    Under what circumstances are you free to repeat to others PHI that you hear on the job?
    when your job requires it
    only if you know the patient won't mind
    after you no longer work at the pharmacy
    after a patient dies
  • Q8
    You can miss nonverbal cues in a conversation when:
    you are daydreaming
    All of these
    you are planning what you are going to say next
    you are thinking about something else
  • Q9
    Which of the following shows a caring attitude?
    Not greeting a patient when they walk up to the counter.
    Looking away while speaking
    Talking to the patient while on the phone with the insurance company.
    Choosing your words wisely
  • Q10
    Which of the following is PHI protected under HIPAA?
    medication list
    medical conditions
    All of these are!!

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