CompAsia Trade-In & Device Grading 101
Quiz by Richard Daniel
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- Q1
Customer wants to trade-in his/her old device. But the paint has peeled off a little on the bottom corner of the device. How would you grade it?
Device back cover heavy scratches
Device back cover minor scratches
Device back cover dented
Device back cover cracked
30s - Q2
The Samsung Z-Fold devices in the image, unable to open fully. This device should be graded as?
Device body heavy scratches
Device back cover minor scratches
Device body cracked
Device body dented
30s - Q3
If there is a dead pixel present in the LCD of the device, then it should be graded as?
LCD/Screen minor scratches
LCD/Screen heavy scratches
LCD/Screen cracked
LCD/Screen not working
30s - Q4
The device can be charged by wireless charger but not charging when plugged into a power source charger. This should be graded as?
Battery defective through manual transaction
Device body heavy scratches
Device back cover minor scratches
Buttons defective through manual transaction
30s - Q5
Customer wants to trade-in his/her Iphone 11 Pro. But the volume button is missing. How would you grade the device?
Device body cracked
Device body heavy scratches
Buttons defective through manual transaction
Device system defective
30s - Q6
The trade-in device cannot detect sim. How would you grade it?
GSM defective through manual transaction
System defective through manual transaction
Device body cracked
Device heavy scratches
30s - Q7
Customer wants to trade-in a device with a small scratch on its front camera. What should it be graded as?
LCD/Screen minor scratches
LCD/Screen heavy scratches
LCD/Screen loose
LCD/Screen cracked
30s - Q8
Customer wants to trade-in Huawei P20. But the back cover has been changed to a non-authentic part. How should you grade this?
Back cover cracked
Device body heavy scratches
Back cover dented
Device back cover minor scratches
30s - Q9
Customer wants to trade-in Iphone 13 ProMax. But under “Display”, the device is showing Apple Genuine Part. This should be graded as?
LCD/Screen cracked
Flawless
System defective through manual transaction
LCD/Screen not working
30s - Q10
The trade-in device seems to have an issue with camera function. The image starts to shake when zoomed. How do you grade this?
LCD/Screen not working
Camera defective through manual transaction
System defective through manual transaction
Device back cover minor scratches
30s - Q11
If the trade-in device cannot turn on, one must proceed with manual transaction and answer the questions based on the device’s screen and body condition.
falsetrueTrue or False20s - Q12
Customers can trade-in 5 devices at a time through the SmartExchange system.
truefalseTrue or False20s - Q13
If the device the customer wants to trade-in is still tied with the Telco contract, the device cannot be traded in.
truefalseTrue or False20s - Q14
CompAsia does accept smartwatches without straps.
truefalseTrue or False20s - Q15
If the trade-device is water damaged but the functionality of the device is not affected by water damage indicators, one can proceed as usual device declaration.
truefalseTrue or False20s
