CONTACT CENTER SERVICES
Quiz by ladislao contrata
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- Q1
WhatPECs must she possess if there are customers who complain about the quality of her product?
versatile
patience
all of the above
hard working
30s - Q2
Which of the following is not considered a characteristic of an entrepreneur?
dependent
copes with failure
persistent
opportunity seeker
30s - Q3
If she wants to ensure a profitable business operation, what characteristic should she possess?
goal– oriented
futuristic
opportunity seeker
commitment
30s - Q4
Mrs. Magno follows the advice of a friend to be flexible especially if she intends to open a retail business? What
PEC has been demonstrated by Mrs. Magno?
open to feedback
persistent
self-confidence
reliable and has integrity
30s - Q5
She tells Mary, her best friend, that she is determined and does not give up finding a solution to a business problem. What PEC has been demonstrated by Mrs. Magno?
hard work
risk-taking
persistence
self-confidence
30s - Q6
The following are examples of peoples’ basic needs except:
recreation
clothing
shelter
food
30s - Q7
Which of the following should be considered first by a prospective entrepreneur in choosing the right location for his/her store?
attractiveness of the store layout
types of merchandize
prevailing prices of goods in the area
accessibility to target customers
30s - Q8
Dante plans to put a Digi-print studio in their locality. Which of the following will help him determine a successful plan for setting up of his business?
getting feedback on the quality of service
checking for similar business to avoid competition
conduct a SWOT analysis
survey of consumer associations
30s - Q9
Cesar studies the market demographic in his community. He is doing this to:
determines whom to sell his product or service
identifies his would be “suki”
predicts his biggest buyer
selects his favorite customers
30s - Q10
When an entrepreneur improves and alters products to make it more appealing to target consumers, he/she is doing an _____ of the product
alteration
innovation
invention
improvisation
30s - Q11
It is anything that could hurt you or someone else.
all of the above
risk
hazard
vulnerability
30s - Q12
Assessing it means working out how likely it is that a hazard will harm someone and how serious the harm could be.
risk
all of the above
hazard
vulnerability
30s - Q13
One of the most common physical hazards involving computer users is:
all of the above
cables running across the floor
long periods in front of the computer
constant typing and use of the mouse and gaming pads
30s - Q14
The workplace should have safety guidelines to follow to:
protect the environment from contamination
protect equipment from damage
all of the above
protect people from injury
30s - Q15
Which of the following is an example of Chemical Hazard?
printer placed in unstable position
unlabeled cleaning solutions
loose cables on the floor
open electrical cord wirings
30s