Why is it important to identify customers’ requirements?

To ensure customer satisfaction

What is a customer persona?

A fictional representation of a typical customer

A survey about customer preferences

What is a customer journey map?

A visual representation of a customer’s experience with a product or service

A chart of customer demographics

A timeline of the company’s history

Create questions about Identify customers’ requirements

Create questions using Bloom's taxonomy of identify, explain, create testing students content knowledge about the following standard: 5-LS1-1 Ask testable questions about the process by which plants use air, water, and energy from sunlight to produce sugars and plant materials needed for growth and reproduction.

CREATE 10 QUESTIONS ABOUT IF-THEN HYPOTHESIS TO IDENTIFY THE THE CAUSE AND EFFECT

Create quiz for the following, keep the questions in the same order and note that option 1 is the correct for all. 📊 Reading Quiz: Global E-sports Industry Overview 1. Identify the main idea of the infographic. A. To present key statistics and facts about global E-sports B. To explain how to become a professional gamer C. To describe different traditional sports 2. Determine which country has the highest number of active E-sports players. A. United States B. China C. Brazil 3. Identify which country has more active players: France or Germany. A. France B. Germany C. They have the same number 4. Select the correct detail about E-sports fans. A. The average age is 26–29 years old. B. Most fans are over 40 years old. C. The average age is 15–18 years old. 5. Identify what happened in 1972. A. The first E-sports tournament took place. B. Mobile gaming was invented. C. China became number one in E-sports. 6. Determine which segment of E-sports is growing the fastest. A. Mobile E-sports B. Console E-sports C. Traditional sports 7. Explain what the statistic “76% of E-sports fans spend more time playing E-sports than traditional sports” suggests. A. Most fans prefer playing E-sports over traditional sports. B. Fans dislike all sports. C. Traditional sports are more popular than E-sports. 8. Compare China and the United States. What can you conclude? A. The United States has more active players than China. B. China has more active players than the United States. C. Both countries have the same number of players. 9. Analyze why the author included numbers for many different countries. A. To show that E-sports is popular around the world B. To prove only one country is important C. To criticize traditional sports 10. Infer why the infographic includes the average age of fans. A. To show that E-sports mainly attracts young adults B. To show that children are the main audience C. To prove that older adults do not like E-sports

Types of questions: Here are common categories of comprehension questions: Literal/Factual Questions: These ask for information explicitly stated in the text. Example: Who was the first person to discover the new island? Vocabulary Questions: These test understanding of a word or phrase's meaning as used in the passage. Example: In the sentence, "The ancient scroll was fragile," what does "fragile" mean? Inferential Questions: These require you to "read between the lines" and draw conclusions not directly stated in the text. Example: Why do you think the character felt so nervous before the interview? Main Idea Questions: These ask you to identify the central message or key point of the passage. Example: What is the primary purpose of this article? Author's Purpose/Tone Questions: These questions assess your understanding of why the author wrote the text and the attitude they convey. Example: What emotion is the author trying to evoke in the reader? Figurative Language Questions: These test your knowledge of literary devices like metaphors, similes, and personification. Example: What does the author mean by "the world is a stage"? Synthesis Questions: These ask you to combine information from different parts of the text to form a new idea or understanding. Example: How do the first and last paragraphs relate to each other to create a unified message? Evaluative Questions: These go beyond the text to ask for your opinion or judgment about the content. Example: Do you agree with the author's conclusion? Why or why not?

Good day this is Chris today we will be doing a quick walkthrough on ISO 14001 2015 Environmental Management System and its main clauses let's get started ISO 14001 2015 Environmental Management System is a globally recognized standard for environment Management systems or EMS an EMS is a framework that organizations use to manage their environmental impact comply with regulations and improve their environmental performance the standard outlines are requirements for an EMS including the development of an environmental policy the identification of environmental aspects and impacts the establishment of objectives and targets the implementation of operational control monitoring and measurement systems and the ongoing review and Improvement of the system ISO 14001 is a flexible standard that can be used by organizations of any size or type regardless of their environment impact or level of environment performance it provides a practical framework for organizations to manage their environmental impact reduce environment risks and demonstrate their commitment on sustainability to their stakeholders here is the standard that provides a structured approach to develop an EMS which includes several key steps one organizations must develop an environmental policy that outlines their commitment to environmental sustainability this policy should be communicated to all employees and stakeholders two organizations must identify their environmental aspects and impacts this involves identifying the activities products and services that have an impact on the environment as well as the potential environmental consequences of those impacts three once the environmental aspects and the impacts have been identified organizations must establish environmental objectives and targets these objectives and targets should be specific measurable achievable relevant and time-bound 4. after setting objectives and targets organizations must Implement operational controls and establish monitoring and measurement systems to ensure that they are meeting their objectives and targets finally organizations must review and continually improve their EMS this involves conducting regular audits reviewing the EMS to ensure that it remains relevant and effective and making any necessary changes or improvements the main Clause of iso 14001 2015 apart from its scope normative references and terms and conditions that the main Clauses of iso 14001 2015 can be listed as context of the organization leadership planning support operation performance evaluation and Improvement Clause 4.0 context of the organization is about understanding the organization and its context understanding the needs and expectations of the interested parties determining the scope of the Environmental Management System EMS and Environmental Management System itself Clause 5.0 talks about leadership and commitment Environmental Policy organizational roles responsibility and authorities Clause 6.0 planning focuses on actions to address risk and opportunities as well as environmental objectives and planning to achieve them Clause 7.0 support are detailed requirements on resources competence awareness communication that includes external and internal communication documented information that involves creating updating in control of documented information Clause 8.0 operation talks about operational planning and control as well as emergency preparedness and response overall the design of iso 14001 2015 provides guidelines to form a system that is structured to cater the requirements of stakeholder needs and expectations to drive life cycle perspective and Energy Efficiency as pictured here Clause 9.0 performance evaluation provides guidelines to monitoring measurement analysis and evaluation evaluation compliance and management review an additional note here is that ISO 19011 2018 guidelines for auditing Management Systems which is an audit process that will determine the scope to establish the audit criteria by collecting evidence evaluating the evidence and then draw a conclusion based on the findings as pictured here [Music] finally Clause 10.0 Improvement talks about how Improvement is an integral factor to an effective Environmental Management system through General non-conformity and corrective action and continual Improvement talking about Improvement it is always continual in putting efforts towards the betterment of the existing system here is a snapshot of the main Clauses of iso 14001 2015 [Music] I hope you find this video useful we are industry experts specialized in management system consultancy and Industry relevant corporate training give us a call and let us help you drive your business excellence and upskill your employees to elevate workplace efficiency [Music] CREATE 10 MCQ AND 2 SAQ QUESTIONS BASED ON THE ABOVE PARAGRAPH

Here’s your **edited version** of the activity, now focused on **Shirley Jackson’s *“The Lottery”*** and **past and present participles**, while keeping the fun “Great Grammar Magician” game theme: --- ### 🎩 THE GREAT GRAMMAR MAGICIAN: “THE LOTTERY SPELL!” 🍀 It seems like you already know how **past and present participles** can transform simple verbs into more descriptive and expressive words. Now, it’s time to show your magical grammar powers and help the Great Grammar Magician complete her enchanting performance inspired by *“The Lottery”* by Shirley Jackson! --- ### 🌼 **THE LOTTERY SPELL!** **Directions:** The class will be divided into two groups, and each group will work together to help the Great Grammar Magician finish her magical act! Each group will receive **three magic flags** that can be used as advantages during the game: 🟩 **Green Flag** – Use for a clue about the question. 🟨 **Yellow Flag** – Use to look at the question first and decide whether to answer it or choose another one. 🟦 **Blue Flag** – Use to get another chance to answer the same question. The goal is to earn the **highest points** as a group. The first representative to raise their hand gets to choose a question to answer. There will be **six questions**, representing the **six stones** drawn during the “lottery.” Each stone contains a **Magic Spell Card** with a question your group must answer correctly to earn a point. --- ### 🪄 **MAGIC SPELL QUESTIONS** **1. Remembering** **Question:** Who is the author of *“The Lottery”?* **Expected Answer:** Shirley Jackson. --- **2. Understanding** **Question:** What is *“The Lottery”* mainly about? **Expected Answer:** It’s about a small town that follows a cruel tradition of holding a lottery where one person is chosen to be sacrificed. --- **3. Applying** **Question:** Identify a **past or present participle** used in *“The Lottery.”* Explain its function in the sentence. **Expected Answer:** Example: *“The children assembled first, of course.”* — “assembled” is a **past participle** used to describe what the children did before the lottery began. --- **4. Analyzing** **Question:** How does Shirley Jackson use participles to create suspense or describe actions in the story? **Expected Answer:** Participles like “gathered,” “watching,” or “whispered” make the actions more vivid and help build tension in the story. --- **5. Evaluating** **Question:** Do you think the townspeople’s calm behavior (described with participles like “smiling,” “talking,” “laughing”) makes the story more shocking? Why or why not? **Expected Answer:** (Open-ended) Yes, because the ordinary actions make the violent ending more disturbing / No, because it just shows how normal the ritual is to them. --- **6. Creating** **Question:** Write your own short two-line description using **past or present participles** to show tension or fear in a situation like the one in *“The Lottery.”* **Expected Answer:** (Open-ended) Example: *Shaking hands held the paper tight.* *The crowd waited, holding their breath.* --- ### 🪶 **Tie-Breaker Question** **Question:** If you were in *“The Lottery,”* what would you be doing as the black box was brought out? Use at least one participle in your answer. **Expected Answer:** (Open-ended; checks creativity and grammar) Example: *Standing in silence, I would watch the slips being drawn, my heart pounding.* --- Would you like me to make this version **visually formatted for a classroom printout** (e.g., with bold headers, emojis, and clear section boxes)?

Health 11/12 Review for Final Exam Core Concepts - Mental and Emotional Health, Substance Abuse Prevention, Safety and Violence Prevention, Family Life and Human Sexuality, Disease Prevention and Control, Healthy Eating Health Education Skills - goal setting, decision making, accessing information/resources, analyzing influences, communication, self-management, advocacy DIMENSIONS of Wellness - social, spiritual, emotional/mental, environmental, financial, intellectual, multicultural, occupational, physical, sexual RISK factors - anything that increases the risk of disease, injury, or illness. PROTECTIVE factors - anything that decreases the risk of disease, injury, or illness. INTERNAL health factors - health factors that can be either hereditary and genetic or acquired elements -- include smoking and personal diet or eating habits. Example – a genetic predisposition to an illness. EXTERNAL health factors - health factors that are part of the direct outer environment, the geographical location, micro-organisms, socio-economic elements that could affect an individual's health. Example – being unable to afford mental health services. Unit 1- Managing Personal and Community Wellness Explain Maslow’s Hierarchy of Needs in your own words using the image provided. Explain how each Social Determinant of Health may impact a person’s health. Levels of Disease Prevention • PRIMARY The goal is to avoid conditions altogether. • SECONDARY The goal is early detection. • TERTIARY The goal is to minimize the damage (manage). Define the following terms. Fads/Trends Sleep hygiene Driver safety Unit 2- Investigating Social Ecological Factors on Well-Being Socio-Ecological Model – The SEM examines how health behaviors form based on characteristics of individuals, communities, nations and levels in between. Each level overlaps with other levels signifying how the best public health strategies are those that encompass and target a wide range of perspectives. Interpersonal (personal) health vs. intrapersonal (relationship) health Health INEQUITY - systemic, ingrained and unjust barriers that prevent segments of the population from having the opportunity of health leading to health disparity. IMPLICIT BIAS - a form of bias that occurs automatically and unintentionally, that nevertheless affects judgments, decisions, and behaviors. Research has shown implicit bias can contribute to unequal access to quality healthcare, negative patient-provider relationships and interactions; and create mistrust in the healthcare system and practitioners among patients. This can contribute to health disparities. Health DISPARITY - represents a difference in health between populations. It is often used to describe disease burden and other negative health outcomes socially disadvantaged groups may face. Health EQUITY - The opposite of health inequity. It describes a system that supports a high standard of health and healthcare for all people. Racism - Beliefs, attitudes, institutional arrangements, and acts that tend to denigrate individuals or groups because of phenotypic characteristics or ethnic group affiliation. DISCRIMINATION - An unjust differential treatment of a person or a group. PRIVILEGE- The unearned access to resources and social power that are only available to some because of their membership within certain social groups. OPPRESSION is the act of taking away choices from others and can be defined as a system that maintains advantage and disadvantage based on social identities and that acts on multiple levels from interpersonal to institutional and societal. (internalized, interpersonal, institutional, structural) Systematic Oppression - Intentional disadvantage of groups of people based on their identity while advantaging members of dominant group (race, gender, sexual orientation, language, size, ability, etc.). Intersectionality - The complex, cumulative way in which the effects of multiple forms of discrimination (such as racism, sexism, and classism) combine, overlap, or intersect especially in the experiences of marginalized individuals or groups Unit 3- Accessing Resources and Communicating to Support Mental and Emotional Health What is anger? What is anxiety? What is stress? STRESSORS are the things that cause stress. Stressors can be internal and external. A stressor may be a one-time or short-term occurrence, or it can happen repeatedly over a long time. INTERNAL Stressors - are made by your belief system and the way you evaluate yourself. Examples include pessimistic attitude, negative self-talk, deep need to be perfect, low self-esteem or body image, unhealthy standards for self. EXTERNAL Stressors - are stressful things that happen in your surroundings and/or in your environment. Examples include busy schedules, work problems, family issues, financial trouble, social problems, injury, unforeseen circumstances. Socio-economic issues are also a part of external stressors such as poverty, violence, and racism. Define the following mental health conditions. Depression Eating disorders NSSI Non-suicidal self-injury Grief/Loss Suicide prevention A.C.T. • ACKNOWLEDGE- Tell them in a caring way that you recognize that they are having a problem • CARE- You can show you care by actively listening - put away anything else you are doing, make eye contact, sit down, ask questions. • TELL-(call 988 for additional help and support) - Tell them it is important that they speak with a trusted adult. Help them figure out who this may be and offer to go with your friend. A social norm is an unwritten, informal rule meant to guide behavior among the of society. It distinguishes between acceptable and unacceptable, good and bad, and so on. Social norms can influence a person with emotional or mental health disorders, access to care and stigmatize their situation. STIGMA- a mark of disgrace associated with a particular circumstance, quality, or person. • Self-stigma - This describes the internalized stigma that people with mental health conditions feel about themselves. • Public stigma - This refers to the negative attitudes around mental health from people in society. • Institutional stigma - This is a type of systemic stigma that arises from corporations, governments, and other institutions. Unit 4- Evaluating Risks of Substance Use and Abuse Harm Reduction - a set of practical strategies and ideas aimed at reducing negative consequences associated with drug use. Explain how each level of the Social Ecological Model is impacted by addiction. Individual Relationship Community Society SEM Level Contributing/Risk Factors to substance use Preventative/Protective Factors for substance use Individual Interpersonal/Relationship Community Society Unit 5- Analyzing Influences to Examine Ways to Increase Safety and Reduce Violence HATE CRIME - a crime, usually violent, motivated by prejudice or intolerance toward an individual’s national origin, ethnicity, color, religion, gender, gender identity, sexual orientation, or disability. Explain how the media influences violence in society. The Pyramid of Hate Explain the escalation of hate using the Pyramid of Hate visual. List several hate crime motivators. Example: age HEALTHY Relationship Signs - comfortable pace, trust, honesty, independence, respect, equality, kindness, taking responsibility, healthy conflict, fun UNHEALTHY Relationship Signs - intensity, possessiveness, manipulation, isolation, sabotage, belittling, guilting, volatility, deflecting responsibility, betrayal Sexual Assault is a sexual behavior WITHOUT consent. Human trafficking - the recruitment, harboring, transportation, provision, or obtaining of a person for labor or services, using force, fraud, or coercion for the purpose of subjection to involuntary servitude, peonage, debt bondage, or slavery. Sex trafficking - commercial sex act induced by force, fraud, or coercion, or in which the person induced to perform such an act has not attained 18 years of age. Trafficking happens using… • Force - using violence to control someone. • Fraud - using lies to control someone. • Coercion - using threats to control someone. Unit 6- Family Life and Human Sexuality Agency - A belief about yourself and the extent to which you can act on that belief. • The ability to choose freely one’s own narrative. • To embrace the idea that I am the cause (or agent) of my own thoughts and actions. • Personal agency is a personal responsibility for who we are, what we experience, what we do about that experience, and how we shape our world to give us more of the experiences we want. SEXUAL Agency • The ability to choose your own interests and desires vs. what we see in the media or others’ perceptions • The ability to identify, communicate, and negotiate one’s sexual needs • The ability to initiate behaviors that allow for the satisfaction of those needs Sexually Explicit Material - photographs, videos, films, magazines, and books whose primary themes, topics, or depictions involve sexuality that may cause sexual arousal. Sexual scripts - thoughts, patterns, or behavior that a person has about themselves in a romantic or sexual context. It is how people picture themselves or want to project themselves in front of others. Reproductive Rights of Teens - In Maryland, teens have the right to an abortion, keep their child, obtain and use birth control, paternity tests, adoption, give up custody of their child within 10 days of birth (Safe Haven Law). • REPRODUCTIVE RIGHTS- legal rights and the freedom of the individual to control decisions regarding contraception, abortion, sterilization and childbirth. • SAFE HAVEN LAW- a distressed parent who is unable or unwilling to care for their infant can safely give up custody of their baby, no questions asked. CONSENT is an agreement between participants to engage in sexual activity. • It is clearly and freely communicated, verbal, and affirmative. Consent CANNOT be given if… • A person is underage, one or both partners is intoxicated or incapacitated by drugs or alcohol, one partner is asleep or unconscious, one partner feels pressured, threatened or intimidated, or one partner holds a position of power or authority over the other. Unit 7- Advocating for Enhanced Nutrition, Food Systems, and Health Outcomes Dietary Guidelines for Americans Guideline 1: Follow a Healthy Dietary Pattern at Every Life Stage Guideline 2: Customize and Enjoy Food and Beverage Choices to Reflect Personal Preferences, Cultural Traditions, and Budgetary Considerations Guideline 3: Focus on Meeting Food Group Needs with Nutrient-Dense Foods and Beverages, and Stay Within Calorie Limits Guideline 4: Limit Foods and Beverages Higher in Added Sugars, Saturated Fat, and Sodium, and Limit Alcoholic Beverages FOOD DESERT- a neighborhood where there is little or limited access to healthy and affordable food such as fruits, vegetables, whole grains, low-fat milk and other foods that make up the full range of a healthy diet. FOOD INSEQURITY lack of access to a sufficient amount of food because of limited funds. More than 49 million American households are considered food insecure and are vulnerable to poor health as a result. PROCCESED FOODS- any raw agricultural commodities that have been washed, cleaned, milled, cut, chopped, heated, pasteurized, blanched, cooked, canned, frozen, dried, dehydrated, mixed or packaged — anything done to them that alters their natural state.

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