
Creating Support Tickets Practice Quiz
Quiz by Chris Johnston
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
4 questions
Show answers
- Q1A student requesting an email password reset is an example of....EscalationSecurity sessionIncidentService request30s
- Q2It is OK to tell a customer (student, faculty, etc.) that they are wrong if they really are wrongFALSETRUE30s
- Q3You should not provide technical assistance to a customer until you have created a support ticket within Freshservice.FALSETRUE30s
- Q4A Configuration Item (CI) refers toA firewallDevices or components within the computing environment that are assigned an asset tag and recorded within an asset databaseThe guidebook for repair of broken iPadsNetwork switches30s