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Creating Support Tickets Practice Quiz

Quiz by Chris Johnston

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4 questions
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  • Q1
    A student requesting an email password reset is an example of....
    Escalation
    Security session
    Incident
    Service request
    30s
  • Q2
    It is OK to tell a customer (student, faculty, etc.) that they are wrong if they really are wrong
    FALSE
    TRUE
    30s
  • Q3
    You should not provide technical assistance to a customer until you have created a support ticket within Freshservice.
    FALSE
    TRUE
    30s
  • Q4
    A Configuration Item (CI) refers to
    A firewall
    Devices or components within the computing environment that are assigned an asset tag and recorded within an asset database
    The guidebook for repair of broken iPads
    Network switches
    30s

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