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Customer Care Part 1

Quiz by Argus Ang

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9 questions
Show answers
  • Q1
    What is Service Quality?
    showing care for customer
    follow company policy
    meet basic customer needs
    give customer new promotion
    120s
  • Q2
    Who is My Customer?
    Vendors
    Anyone that is NOT ME
    Companies that we use
    People who buy my product
    120s
  • Q3
    What percentage of customers DO NOT complain?
    35%
    75%
    50%
    95%
    120s
  • Q4
    Management Functions include..
    PPAP
    PDCA
    KPOP
    PODCS
    120s
  • Q5
    What are NOT company resources?
    Time
    People
    Money
    Complains
    120s
  • Q6
    Which is NOT a Major Company Objective?
    Good Reputation
    TOP Sales
    Maximise Profit
    Staff Motivated
    120s
  • Q7
    Bad Service is usually because of...
    People Issues
    Weather Issues
    Complain Issues
    System Issues
    120s
  • Q8
    Which is MOT?
    Moment of Truth
    My Other Truth
    Mean Other Team
    Ministry of Transport
    120s
  • Q9
    Which is NOT a Customer Service Attitude?
    Planning
    Job Knowledge
    Fashion Sense
    Initiative
    120s

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