Customer Care Part 1
Quiz by Argus Ang
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9 questions
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- Q1What is Service Quality?showing care for customerfollow company policymeet basic customer needsgive customer new promotion120s
- Q2Who is My Customer?VendorsAnyone that is NOT MECompanies that we usePeople who buy my product120s
- Q3What percentage of customers DO NOT complain?35%75%50%95%120s
- Q4Management Functions include..PPAPPDCAKPOPPODCS120s
- Q5What are NOT company resources?TimePeopleMoneyComplains120s
- Q6Which is NOT a Major Company Objective?Good ReputationTOP SalesMaximise ProfitStaff Motivated120s
- Q7Bad Service is usually because of...People IssuesWeather IssuesComplain IssuesSystem Issues120s
- Q8Which is MOT?Moment of TruthMy Other TruthMean Other TeamMinistry of Transport120s
- Q9Which is NOT a Customer Service Attitude?PlanningJob KnowledgeFashion SenseInitiative120s