Customer Care Part 2
Quiz by Argus Ang
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9 questions
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- Q1What is Service Quality?Shouting at customerMeet basic customer needsShowing Care for CustomerKissing Customer30s
- Q2What is NOT 7C of Customer ServiceCooperationComplainsConfidenceCompetence30s
- Q3Service Provider can do 3 things to help Customer Service What are they?4PProduct Quality, Service Quality, Price4CProduct Promotion30s
- Q4L.A.R.B means...Learn, Assist, Reflect, BuildLook, Answer, Reply, BackgroundListening, Acknowledge, Resolve, Build-onListen, Action, React, Back30s
- Q5What percentage is Intent and Content in Communications90% 10%70% 30%50% 50%80% 20%30s
- Q6Questions have 2 types they are...What and WhyOpen and Closed endedWhere and WhenEasy and Difficult30s
- Q7Perception Gap should be..... to be goodSmallerBiggerSameDoes not matter30s
- Q8How many types of customers are there?132430s
- Q9Which is not a way to improve Inner Quality?Let go of my egoKnow my productPositive AttitudeFashion Sense30s