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Customer Care Part 2

Quiz by Argus Ang

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9 questions
Show answers
  • Q1
    What is Service Quality?
    Shouting at customer
    Meet basic customer needs
    Showing Care for Customer
    Kissing Customer
    30s
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    Delete
  • Q2
    What is NOT 7C of Customer Service
    Cooperation
    Complains
    Confidence
    Competence
    30s
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    Delete
  • Q3
    Service Provider can do 3 things to help Customer Service What are they?
    4P
    Product Quality, Service Quality, Price
    4C
    Product Promotion
    30s
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    Delete
  • Q4
    L.A.R.B means...
    Learn, Assist, Reflect, Build
    Look, Answer, Reply, Background
    Listening, Acknowledge, Resolve, Build-on
    Listen, Action, React, Back
    30s
    Edit
    Delete
  • Q5
    What percentage is Intent and Content in Communications
    90% 10%
    70% 30%
    50% 50%
    80% 20%
    30s
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    Delete
  • Q6
    Questions have 2 types they are...
    What and Why
    Open and Closed ended
    Where and When
    Easy and Difficult
    30s
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    Delete
  • Q7
    Perception Gap should be..... to be good
    Smaller
    Bigger
    Same
    Does not matter
    30s
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    Delete
  • Q8
    How many types of customers are there?
    1
    3
    2
    4
    30s
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    Delete
  • Q9
    Which is not a way to improve Inner Quality?
    Let go of my ego
    Know my product
    Positive Attitude
    Fashion Sense
    30s
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    Delete

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