Question 1

What is customer centricity?

Accepted Answer

A business approach that focuses on creating positive customer experiences

Answer

A marketing strategy that aims to attract new customers

Answer

A management system that prioritizes employee satisfaction

Answer

A business approach that focuses solely on maximizing profits

Question 2

Why is customer centricity important for businesses?

Accepted Answer

To enhance customer satisfaction and loyalty

Answer

To increase market share and revenue

Answer

To reduce employee turnover

Answer

To improve operational efficiency

Question 3

What are the benefits of adopting a customer-centric approach?

Accepted Answer

Increased customer loyalty and retention

Answer

Improved product quality

Answer

Better employee morale

Answer

Reduced operational costs

Question 4

What is the key focus of customer centricity?

Accepted Answer

Meeting customer needs and expectations

Answer

Expanding market reach

Answer

Maximizing shareholder value

Answer

Minimizing production costs

Question 5

What is the purpose of a customer journey map?

Accepted Answer

To visualize and understand the customer's interactions and experiences with a company

Answer

To track sales and revenue generated from customers

Answer

To identify areas for cost-cutting and operational efficiency

Answer

To analyze competitors' pricing strategies

Question 6

What is the role of empathy in customer centricity?

Accepted Answer

Understanding and relating to the emotions and needs of customers

Answer

Offering discounts and promotions to customers

Answer

Minimizing customer complaints and negative feedback

Answer

Increasing profit margins through upselling and cross-selling

Question 7

How does customer centricity impact business growth?

Accepted Answer

By attracting new customers and fostering customer loyalty

Answer

By reducing operational costs and increasing efficiency

Answer

By maximizing shareholder value and profitability

Answer

By expanding into new markets and territories

Question 8

What is the primary goal of customer centricity?

Accepted Answer

To create a positive customer experience

Answer

To maximize sales and revenue

Answer

To minimize customer complaints

Answer

To streamline internal processes

Question 9

What is the role of feedback in customer centricity?

Accepted Answer

To gather insights and improve customer experience

Answer

To streamline internal processes and operations

Answer

To monitor competitor strategies

Answer

To increase sales and profitability

Question 10

What is the purpose of customer segmentation in customer centricity?

Accepted Answer

To categorize customers based on common characteristics and preferences

Answer

To collect demographic data for market research

Answer

To target all customers with the same marketing messages

Answer

To maintain a database of customer contact information

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