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Customer Journey

Quiz by Australia Training

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20 questions
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  • Q1
    When will we respond to an application?
    Within 12 hours
    Within 48
    Within 36 hours
    Within 24 hours
    120s
  • Q2
    How much do we charge for an application?
    £20
    Nothing
    £10
    £5
    120s
  • Q3
    A lead gen has come through {.........}
    A broker
    Our website
    A referral
    An agency
    120s
  • Q4
    An organic lead starts the application form on which page?
    Additional Information
    Explicit Consent
    Account Setup
    Welcome to SafetyNet
    120s
  • Q5
    A lead gen starts of which page?
    Your Address
    Welcome to SafetyNet
    Consent
    Setting Up Your Account
    120s
  • Q6
    What information is required on the 'Consent' page?
    Applicants will give their explicit consent for SafetyNet to access their bank transactions from their online banking.
    Applicants will need to give their explicit consent for SafetyNet to access their information from their household.
    Applicants will consent to being contacted by SafetyNet.
    Explicit consent to running a credit check on the applicant.
    120s
  • Q7
    What information is requested on 'A Little Bit About You' page?
    Online Banking Consent
    Name and DOB
    Employment Details
    Bank Details
    120s
  • Q8
    What information is needed on 'Your Income' page?
    Income and Card Details
    Address
    Income and Employment Details
    Password setup
    120s
  • Q9
    What information is needed on 'Setting Up Your Account'?
    Email address and create a password
    Income and password
    Create a password and bank details
    Email address and card details
    120s
  • Q10
    What two legal documents does the customer have to electronically sign?
    UKCCI/AI
    ISCCE/AI
    SECCI/AE
    SICCE/EA
    120s
  • Q11
    How many days do we recommend the applicant to wait before reapplying?
    90
    60
    30
    14
    120s
  • Q12
    What does SAT and BET stand for?
    Same Address Text and Blocked Email Text
    Search Address Temple and Bumper Engine Text
    Similar Address Template and Bounce Email Text
    Search Address Text and Bounce Email Text
    120s
  • Q13
    What could be the reason for an applicant being stuck in 'Awaiting consent'
    Applicant has not consented to connecting their online banking
    Applicant has entered the wrong password
    Applicant has not completed their card details
    Applicant needs to fill in their income
    120s
  • Q14
    Why could an applicant be stuck in the 'card retry' state?
    Final decision making stages
    Card is not registrar to the address or bank account on file
    Waiting to be re-directed to SafetyNet website
    Incomplete income and employment status
    120s
  • Q15
    What is the application accepted email code?
    CA21
    SC11
    AA21
    SA11
    120s

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