Customer quiz
Quiz by Swisscabintraining
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- Q1
What are the priorities in Our Plan?
# 1 & 2 in primary airports, winning our customers loyalty, the right people, innovating with data, value by efficiency
Cost, holidays, sustainability, digital safety, # 1 & 2 in primary airports, winning our customers loyalty, the right people
Safe and responsible, on our customer side, in it together, always efficient, forward thinking
Network, customer, product, people, cost, holidays, sustainability, digital safety
10s - Q2
Our Promise has been updated...
True
False
10s - Q3
Who is our Director of Cabin Services?
Diana Stevens
Carolyn Mc Call
Tina Milton
Pauline Parein
10s - Q4
For Switzerland, the GLB is - 25 mn STD
False
True
10s - Q5
Aircraft door closure should be at:
- 5 mn STD
- 10 mn STD
– 8 mn STD
- 3 mn STD
10s - Q6
Cyber criminals are one of our most significant threats, if your device has been hacked, you must:
Change password immediately and contact ICC
Change password immediately and report to the ITservice desk
Contact ICC and Base Manager
Report to the IT service desk and CDO
10s - Q7
To reduce cyber threats, easyJet has a dataclassification:
Public, private, employees, managers
Public, internal, company, highly
Public, private, low confidentiality, highlyconfidential
Low confidentiality, medium confidentiality,very confidential, highly confidential
10s - Q8
If you are using social media, what is easyJet policy?
You must not post anything that others may interpret as official easyJet opinions
You must not post anything that may damage the reputation of easyJet
All statements are correct
You must not post anything that may damage the reputation of its employees
10s - Q9
It is estimated that between 80-90% of the world’s emails are spam...
False
True
10s - Q10
(EC) 1107/2006 regulation for PRMs has been extended in 2012 to the following:
Age, young children, passengers suffering from aches due to physical exercise
Age, young children
Obese people whose mobility is affected, pregnant women whose mobility is affected, passengers suffering from mild headache afteralcohol consumption
Age, young children, obese people whose mobility is affected, pregnant women whose mobility is affected
10s - Q11
What should you ask to understand the needs of a PRM?
Ask the travelling companions how you may best assist the PRM
Ask the customer “How may I best assist you”?
Don’t ask anything but observe thoroughly the PRM and act accordingly
Ask directly to the customer what their disability is
10s - Q12
When evacuating a PRM:
CC are responsible to remove walking aids once evacuation has started
Any walking aids should remain securely stowed to ensure they can not impede evacuation
ABP should be instructed to retrieve walking aids from lockers before evacuating
PRM must remove walking aids from locker once evacuation has started
10s - Q13
What IATA codes refer to sensory impairment?
DPNA
WCHR, WCHS, WCHC
WCHC
BLND, DEAF or DEAF/BLND
10s - Q14
How many people in the world have a disability?
One is seven
One in four
One in ten
One in five
10s - Q15
How should you deal with a customer from a neutral culture?
Avoiding any sort of interaction
Sharing my own emotions, focus on personal arguments
Avoiding paying attention to subtle hints
Keeping my own emotions in control, focus on the objective
10s