Quizalize logo
placeholder image to represent content

Customer service

Quiz by Lorraine Black

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
9 questions
Show answers
  • Q1
    What is the primary goal of customer service?
    To reduce product prices
    To increase advertisement spend
    To make more sales
    To satisfy customer needs and enhance their experience
    30s
  • Q2
    Which of the following is an important skill in customer service?
    Multitasking poorly
    Being dismissive
    Ignoring customer complaints
    Active listening
    30s
  • Q3
    What should a customer service representative do if they do not know the answer to a customer's question?
    Redirect the customer to another company
    Make up an answer
    Seek assistance from a colleague or supervisor
    Ignore the question
    30s
  • Q4
    What is the best way to handle an angry customer?
    Tell them they're wrong
    Listen to their concerns and empathize with their situation
    Transfer them to another department immediately
    Raise your voice to assert control
    30s
  • Q5
    Why is it important for customer service representatives to follow up with customers?
    To collect personal information
    To ensure customer satisfaction and resolve any further issues
    To increase sales
    To ask for a review immediately
    30s
  • Q6
    What is one way to create a positive first impression in customer service?
    Ignore the customer until they speak
    Respond in a monotone voice
    Smile and greet the customer warmly
    Look busy and avoid eye contact
    30s
  • Q7
    What does it mean to provide 'exceptional' customer service?
    Following standard procedures strictly
    Going above and beyond to meet customer needs
    Avoiding customer complaints
    Offering discounts on all products
    30s
  • Q8
    What is one key benefit of strong customer service for a business?
    Higher advertising costs
    Increased customer loyalty and repeat business
    Decreased product quality
    Reduced employee morale
    30s
  • Q9
    What is a common way to resolve a customer complaint?
    Provide a generic response
    Blame the customer for the issue
    Ignore the complaint
    Apologize sincerely and offer a solution
    30s

Teachers give this quiz to your class