Customer Service
Quiz by Jayda Leritz
Feel free to use or edit a copy
includes Teacher and Student dashboards
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- Q1
What year did the US Congress proclaim Customer Service Week a nationally recognized event?
1989
1997
1991
1992
30s - Q2
What percentage of customers will tell 6 or more people if they have a satisfying customer service experience?
84%
92%
58%
72%
30s - Q3
What are the 4 main customer needs?
Price, Size, Color and Quality
Price, Item, Choice and Quantity
Price, Quality, Choice and Convenience
Price, Satisfaction, Choice and Convenience
30s - Q4
What do customers value most in customer service
Convenient and Fast
Easy Payment
Friendly and Knowledgeable Service
Fast talkers
30s - Q5
What are JD Power Ratings
Dependable quality scores
Owners responding with quality of service
Long term satisfaction ratings
Rankings that are an excellent indicator of customer service
30s - Q6
The most important rule in providing excellent customer service is to be friendly
truefalseTrue or False30s - Q7
Viking Cruises tops the list of brands with the best customer service
truefalseTrue or False30s - Q8
Good customer service costs more than bad customer service
falsetrueTrue or False30s