Customer Service Experience
Quiz by Sameera Ali Baba
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- Q1
Customers build their expectations based on
Location
All of the above
Price
Brand name
30s - Q2
There is no relationship between customer expectation and customer satisfaction
False
Partially True
True
30s - Q3
When the customer's expectation is met, there is a good possibility that he/she will be satisfied.
No, nothing satisfies any customer
Yes, big possibility
No, not at all
Yes only if he pays less
30s - Q4
Customer Service is
The mindset to practice every day
Not important to the business
Sales department's responsibility
A concept impossible to practice
30s - Q5
Everyone is involved in "Customer Service"
Yes, True, everyone is somehow involved in customer service
Yes, if you work in the customer service department
No, False, not everyone is involved in customer service
No, only the sales team and front desk are involved in customer service
30s - Q6
The Act of providing value to others is called:
Call Center
Telemarketing
Sales Services
Customer Service
30s - Q7
............is the sentiment associated with a company's ability to provide positive experiences to its customers.
Company reputation
Customer service experience
Client relationship
Customer emotions
30s - Q8
........... is the opportunity to offer support to your customers, before, during, and after they buy and use your products or services that help them have an easy and enjoyable experience with you
Customer Knowledge
Customer Complaint
Customer Service Situations
Customer Process
30s - Q9
Identify the Need, Search for Information, Provide Options, Confirm Decision and Ensure Satisfaction is called ...
Customer search process
Customer service process
Complaint handling process
Customer buying process
30s