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Customer service good and bad

Quiz by woof ter

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16 questions
Show answers
  • Q1
    What is a common trait of bad customer service?
    Personalized service
    Friendly and helpful staff
    Quick resolution of issues
    Lack of responsiveness
    30s
  • Q2
    What is an example of good customer service?
    Long wait times
    Prompt and efficient problem resolution
    Rude staff
    Lack of product knowledge
    30s
  • Q3
    Why is it important for companies to provide good customer service?
    To save money on customer support
    To attract new customers only
    To build customer loyalty and satisfaction
    To prioritize company interests over customer needs
    30s
  • Q4
    What is a common complaint about bad customer service?
    Quick response time
    Unhelpful or dismissive attitude
    Personalized service
    Efficient problem resolution
    30s
  • Q5
    What is a characteristic of good customer service?
    Impersonal interactions
    Attentive listening
    Long wait times
    Aggressive upselling
    30s
  • Q6
    What is a common sign of bad customer service?
    Prompt response time
    Knowledgeable staff
    Personalized service
    Lack of empathy
    30s
  • Q7
    What is an example of creating a positive customer service experience?
    Ignoring customer feedback
    Going the extra mile to exceed customer expectations
    Providing generic responses
    Avoiding customer interactions
    30s
  • Q8
    What is an example of good customer service?
    Delaying response to customer inquiries
    Being rude to customers
    Providing prompt and friendly assistance
    Ignoring customer complaints
    30s
  • Q9
    What is an example of bad customer service?
    Providing prompt and friendly assistance
    Ignoring customer complaints
    Apologizing for mistakes
    Offering a refund for a dissatisfied customer
    30s
  • Q10
    Why is it important for businesses to provide good customer service?
    To build customer loyalty and retain customers
    To maximize profits
    To save money on operational costs
    To eliminate competition
    30s
  • Q11
    What is an example of a bad customer service experience?
    Being offered a discount on a purchase
    Receiving a timely response to a complaint
    Having a friendly conversation with a customer service representative
    Being put on hold for an extended period of time
    30s
  • Q12
    What is an example of proactive customer service?
    Anticipating and addressing customer needs before they arise
    Offering discounts as a resolution
    Reacting to customer complaints after they are made
    Apologizing for service errors
    30s
  • Q13
    What is an example of a good customer service skill?
    Ignoring customer feedback
    Interrupting customers while they speak
    Active listening
    Talking over customers
    30s
  • Q14
    What is an example of a good customer service practice?
    Ignoring customer complaints
    Resolving customer issues promptly and effectively
    Delaying response to customer inquiries
    Being rude to customers
    30s
  • Q15
    Why is it important for businesses to handle customer complaints effectively?
    To discourage customer feedback
    To minimize customer interaction
    To increase operational costs
    To maintain customer satisfaction and loyalty
    30s

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