Customer service helpful phrases and how to handle difficult customers phrases and steps to win over customers
Quiz by Jennifer
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8 questions
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- Q1What is a helpful phrase for customer service?I don't know.Leave me alone.You're annoying me.How may I assist you?30s
- Q2What is a common phrase to use when dealing with a difficult customer?It's not my problem.Deal with it.I apologize for the inconvenience.You're being unreasonable.30s
- Q3How can you win over a dissatisfied customer?Argue with the customer.Blame the customer for the issue.Ignore their complaints.Offer a solution and take immediate action.30s
- Q4What is a helpful phrase to use when thanking a customer for their feedback?Thank you for bringing this to our attention.Stop complaining.Your feedback is pointless.I don't care about your opinion.30s
- Q5When dealing with an angry customer, what is an effective phrase to use?Get over it.I understand how frustrating this situation must be for you.Calm down, it's not a big deal.Stop overreacting.30s
- Q6What is a helpful phrase to use when offering assistance to a customer?I'm too busy to assist you.What's your problem now?Figure it out yourself.How can I help you today?30s
- Q7What is a key step to handle a difficult customer?Give up and walk away.Get angry and confrontational.Dismiss their concerns.Remain calm and composed.30s
- Q8What is an effective phrase to use when trying to de-escalate a situation with a customer?It's not my problem, talk to someone else.I don't have time for this, deal with it yourself.I understand your frustration, let's find a solution together.You're overreacting, calm down!30s