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Customer service helpful phrases and how to handle difficult customers phrases and steps to win over customers

Quiz by Jennifer

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8 questions
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  • Q1
    What is a helpful phrase for customer service?
    I don't know.
    Leave me alone.
    You're annoying me.
    How may I assist you?
  • Q2
    What is a common phrase to use when dealing with a difficult customer?
    It's not my problem.
    Deal with it.
    I apologize for the inconvenience.
    You're being unreasonable.
  • Q3
    How can you win over a dissatisfied customer?
    Argue with the customer.
    Blame the customer for the issue.
    Ignore their complaints.
    Offer a solution and take immediate action.
  • Q4
    What is a helpful phrase to use when thanking a customer for their feedback?
    Thank you for bringing this to our attention.
    Stop complaining.
    Your feedback is pointless.
    I don't care about your opinion.
  • Q5
    When dealing with an angry customer, what is an effective phrase to use?
    Get over it.
    I understand how frustrating this situation must be for you.
    Calm down, it's not a big deal.
    Stop overreacting.
  • Q6
    What is a helpful phrase to use when offering assistance to a customer?
    I'm too busy to assist you.
    What's your problem now?
    Figure it out yourself.
    How can I help you today?
  • Q7
    What is a key step to handle a difficult customer?
    Give up and walk away.
    Get angry and confrontational.
    Dismiss their concerns.
    Remain calm and composed.
  • Q8
    What is an effective phrase to use when trying to de-escalate a situation with a customer?
    It's not my problem, talk to someone else.
    I don't have time for this, deal with it yourself.
    I understand your frustration, let's find a solution together.
    You're overreacting, calm down!

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