Question 1

Which one of the following are the expected requirements for client protection when cutting?

Accepted Answer

Gown, towel or cutting collar

Answer

Gown, apron and cutting collar

Answer

Towel or cutting collar

Answer

Gown and apron

Question 2

Which one of the following outlines the salon and legal requirements for the disposal of waste from cutting services?

Accepted Answer

Dispose of sharps into a sharps box and hair cuttings into an allocated bin.

Answer

Dispose of hair cuttings into a separate bin on completion of service.

Answer

Remove all sharp instruments and dispose of daily wrapped in paper.

Answer

Sweep all hair up at the end of the day and dispose of in the waste paper bin.

Question 3

Which one of the following outlines the employee’s responsibilities under the current Electricity at Work Regulations?

Accepted Answer

To report, label and remove any faulty equipment

Answer

To dispose of all faulty equipment immediately

Answer

To remove all equipment from the work area

Answer

To check all equipment after use for faults

Question 4

Which one of the following is a potential consequence of clients not being protected from hair clippings?

Accepted Answer

Discomfort and hairs penetrating clothing

Answer

Damage to clothing and jewellery.

Answer

Less sterilisation needed and more spare time for stylist

Answer

Discomfort to the stylist during the service

Question 5

Which one of the following is the most likely consequence of incorrect client positioning during the cutting process?

Accepted Answer

Finished results may be unbalanced or uneven

Answer

Loss of client to another stylist

Answer

Client may complain to the manager

Answer

An unprofessional salon image will be created

Question 6

Which one of the following is a method of maintaining cutting tools?

Accepted Answer

Oiling as required.

Answer

Carrying in a safe manner

Answer

Taking scissors home in the evening

Answer

Leaving them on the workstation when not in use

Question 7

Which one of the following is the most important reason for communicating with clients throughout the cutting process?

Accepted Answer

To confirm the progress of the cut

Answer

To maintain the client’s comfort.

Answer

To create a friendly and sociable atmosphere.

Answer

To maintain the client’s attention

Question 8

Which one of the following is a factor that does not need to be taken into account before and during the cutting process?

Accepted Answer

Hair colour.

Answer

Growth patterns

Answer

Hair density

Answer

Lifestyle

Question 9

How does hair elasticity affect the cutting process?

Accepted Answer

Degree of tension may need to be increased or decreased

Answer

Hair may be too short for the chosen style

Answer

Hair may be too sparse for the chosen style.

Answer

May not be able to carry out the cutting service

Question 10

Why is it important to crosscheck a haircut?

Accepted Answer

To ensure the accuracy of the cut.

Answer

To check the length of the cut meets style requirements.

Answer

To ensure the cut meets the client’s requirements

Answer

To see how the cut is progressing.

Question 11

Which one of the following is the angle at which the hair is held when cutting a uniform layer look?

Accepted Answer

90 degrees.

Answer

0 degrees.

Answer

180 degrees

Answer

45 degrees

Question 12

Which one of the following best describes why the client needs must be identified?

Accepted Answer

To advise on the most suitable services

Answer

To maintain a professional service

Answer

To advise on the cheapest service.

Answer

To promote the most expensive products

Question 13

Which of the following outlines the employee’s legal responsibilities for describing the features and benefits of products and services?

Accepted Answer

Describe them honestly and accurately

Answer

Display the price comparisons of other salons

Answer

Describe alternative services and products

Answer

Display the price of products and services

Question 14

Which one of the following is the angle at which the hair is held when cutting a one length cut?

Accepted Answer

0 degrees.

Answer

90 degrees.

Answer

45 degrees

Answer

180 degrees

Question 15

Which one of the following is not good practice when promoting products? Advising the client on

Accepted Answer

what they can afford

Answer

the use of the product.

Answer

the most suitable product

Answer

more than one product

Question 16

Why is it important to communicate effectively?

Accepted Answer

To ensure accurate information is given and received

Answer

To carry out a quick service and cover more clients.

Answer

To impress clients on own communication skills

Answer

To maintain a professional service and image

Question 17

What Act refers to client confidentiality?

Accepted Answer

Data Protection Act

Answer

Prices Act

Answer

Consumer Protection Act

Answer

Trades Descriptions Act

Question 18

What techniques are used to show listening closely and sensitivity to others?

Accepted Answer

Use eye contact, respond to comments with verbal and non-verbal means, ask relevant questions.

Answer

Use relaxed and casual body language to express following the main points of others

Answer

Interrupt the conversation of others to show listening and understanding of what is being said.

Answer

Record the conversation in case something is missed that needs to be listened to later

Question 19

Which one of the following is not a method of keeping up to date with new developments in products?

Accepted Answer

Regular discussions with clients

Answer

Reading trade journals

Answer

Discussions with manufacturers

Answer

Visiting seminars

Question 20

Which one of the following is the most important reason for promoting services to clients?

Accepted Answer

To provide a professional service and meet client needs.

Answer

To keep busy

Answer

To provide a professional service and increase sales

Answer

To meet commission targets

Question 21

Which one of the following is a benefit to the employee when promoting services and products?

Accepted Answer

Repeat business

Answer

Unprofessional image

Answer

Decrease in takings

Answer

Maintain shorter working hours.

Question 22

Which one of the following best describes what a benefit of a service is?

Accepted Answer

How the service will enhance the hair

Answer

The cost of the service

Answer

How long the service will take

Answer

Description of the service

Question 23

What is the angle used to create a short graduation cut?

Accepted Answer

45 degrees

Answer

0 degrees

Answer

90 degrees

Answer

180 degrees

Question 24

What hair growth pattern is this?

Accepted Answer

Double crown

Answer

Widows peak

Answer

Nape whorl

Answer

Cows lick

Question 25

What hair growth pattern is this?

Accepted Answer

Widows peak

Answer

Cows lick

Answer

Double crown

Answer

Nape whorl

Related quizzes

Related quizzes