Question 1

What is the first step in accepting or declining a case for PK Willis, Ally, and PAR North America?

Accepted Answer

Login to RDN

Answer

Search for the vehicle in ClearPlan

Answer

Check the lien holder information

Answer

Update the branch on all accepted cases

Question 2

Which lien holder for PK Willis requires you to decline the case?

Accepted Answer

Harley Davidson & GM Financial

Answer

Toyota Motor Credit Corp

Answer

Global Lending

Answer

American Credit Acceptance

Question 3

How often are bulk updates performed for PAR North America?

Accepted Answer

Every Tuesday and Thursday

Answer

Daily

Answer

Every Monday and Wednesday

Answer

Weekly

Question 4

What type of vehicle requires a flatbed fee request for Ally cases?

Accepted Answer

AWD/4WD/Bike

Answer

Sedan

Answer

Pickup truck

Answer

Hatchback

Question 5

What should you do if the vehicle type is a PROMASTER VAN?

Accepted Answer

Decline the order

Answer

Check the zip code from Google sheet

Answer

Accept the order

Answer

Request a flatbed

Question 6

Which platform is used to search for an updated license plate?

Accepted Answer

https://secure.in.gov/apps/bmv/search/irecords-home

Answer

Google Maps

Answer

RDN

Answer

ClearPlan

Question 7

What is the substatus for a requested $25 fuel surcharge?

Accepted Answer

Fuel surcharge

Answer

Mileage fee

Answer

Open

Answer

Need Info

Question 8

When are realistic updates for Forum Credit Union sent?

Accepted Answer

After 1 week

Answer

Every Monday and Wednesday

Answer

Daily

Answer

Every 2 weeks

Question 9

Which vehicle type requires an oversize fee for Ally cases?

Accepted Answer

Pickup truck

Answer

Sedan

Answer

Convertible

Answer

Hatchback

Question 10

What is the first step in the 'Never Updates' task?

Accepted Answer

Login to RDN

Answer

Check ClearPlan

Answer

Click on Home - Cases never updated

Answer

Open the case by clicking the View updates

Question 11

What criteria must be met to decline an order?

Accepted Answer

Any of the criteria not fulfilled

Answer

Partial criteria met

Answer

All criteria satisfied

Answer

Specific criteria not met

Question 12

Which platform is used for updating the lot information?

Accepted Answer

RDN

Answer

ClearPlan

Answer

Google Maps

Answer

BMV

Question 13

What substatus is used for Santander/Chrysler cases requiring a flatbed?

Accepted Answer

FLATBED RECEIPT NEEDED

Answer

Mileage fee

Answer

Need Info

Answer

Fuel surcharge

Question 14

What action is required if a vehicle type is AWD/4WD for PK Willis lien holder Ally?

Accepted Answer

$75 dolly fee

Answer

Decline the order

Answer

Accept the order

Answer

$100 flatbed fee

Question 15

What is the fee request for a vehicle over 20 feet in length?

Accepted Answer

$200 Oversize fee

Answer

$75 Mileage fee

Answer

$125 Oversize fee

Answer

$50 non-contingent fee

Question 16

What should be added to internal notes in ClearPlan for specific lien holders?

Accepted Answer

RCM

Answer

Mileage fee

Answer

Flatbed fee

Answer

Fuel surcharge

Question 17

What substatus is selected for vehicles requiring a flatbed in Ally cases?

Accepted Answer

FLATBED RECEIPT NEEDED

Answer

Need Info

Answer

Fuel surcharge

Answer

Mileage fee

Question 18

What is the fuel surcharge for PK Willis lien holders Global Lending & Toyota Motor Credit Corp?

Accepted Answer

Request as a mileage fee

Answer

Request $50 fuel surcharge

Answer

No request needed

Answer

Request $25 fuel surcharge

Question 19

What should be done if an order status is OPEN and the vehicle is AWD/4WD/bike for Santander/Chrysler?

Accepted Answer

Raise a $110 flatbed request and leave the case in OPEN status

Answer

Decline the order

Answer

Raise a $75 dolly fee request

Answer

Accept the order

Question 20

What platform is used to filter by VIN in the 'Never Updates' task?

Accepted Answer

ClearPlan

Answer

BMV

Answer

Google Maps

Answer

RDN

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