Day 2 Exam (AUM-RBMS Training)
Quiz by Garnet Caimbon
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10 questions
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- Q1What information is needed in order for a resident to set up their online account?All of the aboveAccount NumberStatement NumberEmail Address120s
- Q2Once a resident creates an online account, what will their username be?Their nameAccount NumberPMC NameEmail address120s
- Q3What type of software is needed to view statements online?Adobe ReaderAdobe Premier ProCaptivateExcel120s
- Q4How much is the standard online convenience fee?$1$10$7.99$5120s
- Q5Will a moved out resident be able to access their online account?NoYesIf they moved out fairly recently, yesSometimes120s
- Q6What are some reasons why you would refer a resident back to the property?Questions about current balance or payment history for Collect on Site accountsLease related questionsAll of the aboveMaintenance Issue120s
- Q7How long is an e-Statement link good for?72 hoursa week1 day48 hours120s
- Q8The move in date indicated in RBMS is the date when ________the resident transferredthe resident signed the leasethe resident paid the depositthe resident received the unit keys120s
- Q9What is an e-Statement?Paperless BillingAll of the aboveAutopayPaper Statement120s
- Q10What is the customer service email address?residentservices@realpage.comnoreply@realpage.comrumservices.ph@realpage.comcustomerservicelb@realpage.com120s