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Day 2 Exam NWP and VES Training
Quiz by Garnet Caimbon
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10 questions
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- Q1Please provide the account changes that only Condo Owners can do.Move a renter in and out of the unit and Change billing methodologyUpdate statement address and Request for late fee removalMove a renter in and out of the unit, Update statement address and Change OwnershipChange Ownership, Request copy of bill and Change billing methodology120s
- Q2Condo Renters can also do account modifications.SometimesOnly changing the statement addressFalseTrue120s
- Q3What is True-Up?Utilities with average consumptionPenalty for high usageAccumulation of usage over a certain period of timeFee for exceeding the National Average Water Usage120s
- Q4What is the most accurate method of approximating/estimatingLast 3 Months UsagePre-Defined ValuePrior Year UsageInterpolation120s
- Q5Why would a metered unit be estimated?Resident is being punished for not paying bills on timeProperty just wants to estimate the billMeter is getting '0' readingResident just recently moved in120s
- Q6What is a MAP property?Property covers the first 3 months billProperty gets free quarterly visits for inspections and repairsProperty is covering the cost of generating the billsProperty waives the late fee120s
- Q7What are the some of the payment options available for an RBR account?Resident Website, Cash and ChatIVR, Phone through a live agent and ChatPhone through a live agents, MoneyGram and AutopayIVR, Mail, Resident Website and On site120s
- Q8Residents can set up autopay using their credit/debit cardOnly if approved by supervisorFalseSometimesTrue120s
- Q9Who handles move in's and move out'sRealPageLocal Utility DistrictLoyalty TeamProperty120s
- Q10If a resident’s account is RBR, they cannot submit a payment to the property directly.They can but not all the timeOnly if the resident insistsFalseTrue120s