Deliver bad news in a good way
Quiz by Johanna Marie Dalipe Seloterio
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
10 questions
Show answers
- Q1What is one way to soften the impact of bad news?Pretend the news isn't as bad as it seemsProvide a reason or explanation for the newsChange the subject quicklyBlame someone else for the situation30s
- Q2When delivering bad news, which of the following should you NOT do?Give the recipient time to process the newsOffer support or potential solutionsBe honest and directBlame the recipient for the situation30s
- Q3Which of the following is a good way to start a conversation when delivering bad news?Joke about the situation to lighten the moodAsk the recipient how they are feelingAcknowledge the difficulty of the situationImmediately jump into the news30s
- Q4Which of the following is NOT a good way to show empathy when delivering bad news?Validate the recipient's feelingsExpress your own emotionsUse active listening skillsDismiss the recipient's feelings30s
- Q5What is one way to help the recipient take action after receiving bad news?Leave them to deal with it on their ownTell them to figure it out on their ownGive them false hopeOffer potential solutions or resources30s
- Q6What is one way to end a conversation after delivering bad news?Pretend the bad news never happenedQuickly exit the conversationOffer support or follow-upBlame the recipient for the situation30s
- Q7Which of the following is a good way to deliver bad news in writing?Write a long and detailed explanationDo not provide any explanationUse clear and concise languageUse vague or euphemistic language30s
- Q8What is one way to ensure the recipient understands the bad news?Talk over them if they start speakingProvide a lengthy explanation without pauseAsk if they have any questionsAssume they understand without asking30s
- Q9Which of the following is a good way to prepare for delivering bad news?Wing it and hope for the bestBring up the bad news unexpectedlyPlan what you will say in advanceGo into the conversation without any plan30s
- Q10What is one way to ensure the recipient feels heard during the conversation?Talk over the recipientDismiss the recipient's feelingsUse reflective listeningInterrupt the recipient frequently30s