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Deliver bad news in a good way

Quiz by Johanna Marie Dalipe Seloterio

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10 questions
Show answers
  • Q1
    What is one way to soften the impact of bad news?
    Pretend the news isn't as bad as it seems
    Provide a reason or explanation for the news
    Change the subject quickly
    Blame someone else for the situation
  • Q2
    When delivering bad news, which of the following should you NOT do?
    Give the recipient time to process the news
    Offer support or potential solutions
    Be honest and direct
    Blame the recipient for the situation
  • Q3
    Which of the following is a good way to start a conversation when delivering bad news?
    Joke about the situation to lighten the mood
    Ask the recipient how they are feeling
    Acknowledge the difficulty of the situation
    Immediately jump into the news
  • Q4
    Which of the following is NOT a good way to show empathy when delivering bad news?
    Validate the recipient's feelings
    Express your own emotions
    Use active listening skills
    Dismiss the recipient's feelings
  • Q5
    What is one way to help the recipient take action after receiving bad news?
    Leave them to deal with it on their own
    Tell them to figure it out on their own
    Give them false hope
    Offer potential solutions or resources
  • Q6
    What is one way to end a conversation after delivering bad news?
    Pretend the bad news never happened
    Quickly exit the conversation
    Offer support or follow-up
    Blame the recipient for the situation
  • Q7
    Which of the following is a good way to deliver bad news in writing?
    Write a long and detailed explanation
    Do not provide any explanation
    Use clear and concise language
    Use vague or euphemistic language
  • Q8
    What is one way to ensure the recipient understands the bad news?
    Talk over them if they start speaking
    Provide a lengthy explanation without pause
    Ask if they have any questions
    Assume they understand without asking
  • Q9
    Which of the following is a good way to prepare for delivering bad news?
    Wing it and hope for the best
    Bring up the bad news unexpectedly
    Plan what you will say in advance
    Go into the conversation without any plan
  • Q10
    What is one way to ensure the recipient feels heard during the conversation?
    Talk over the recipient
    Dismiss the recipient's feelings
    Use reflective listening
    Interrupt the recipient frequently

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