Question 1

What is the first thing that you should do when a patient arrives for their appointment?

Accepted Answer

Greet the patient warmly and check them in

Answer

Begin cleaning their teeth

Answer

Direct them to the waiting room

Answer

Offer them a cup of coffee

Question 2

What should you do if a patient has a dental emergency?

Accepted Answer

Immediately inform the dentist and prioritize their appointment

Answer

Attempt to diagnose and treat the issue on your own

Answer

Ask them to describe their symptoms in detail

Answer

Tell them to wait for their scheduled appointment

Question 3

What piece of information should you always verify with a patient before their appointment?

Accepted Answer

Their contact information and insurance information

Answer

Their age and gender

Answer

Their dental history

Answer

Their occupation and income

Question 4

What should you do if a patient misses their scheduled appointment?

Accepted Answer

Contact them to reschedule and remind them of the importance of dental care

Answer

Ignore it and hope they come back on their own

Answer

Cancel their future appointments without notification

Answer

Charge them a fee for missing their appointment

Question 5

What is the proper way to answer the phone as a frontdesk dental assistant?

Accepted Answer

Thank you for calling [dental office name], this is [your name], how may I assist you?

Answer

Yo, what's up?

Answer

Hello?

Answer

What do you want?

Question 6

What should you do if a patient is unsatisfied with their appointment?

Accepted Answer

Listen to their concerns and offer to resolve the issue

Answer

Dismiss their complaints and tell them to leave

Answer

Argue with the patient and defend the dentist's actions

Answer

Ignore their concerns and hope they don't leave a bad review

Question 7

What is the easiest way to schedule a patient's next appointment?

Accepted Answer

Offer them a few available dates and times and let them choose

Answer

Force them to schedule immediately before leaving

Answer

Don't schedule their next appointment at all

Answer

Tell them when they need to come back

Question 8

What should you do if a patient arrives for their appointment but their insurance paperwork is not on file?

Accepted Answer

Ask them for their insurance information and contact their provider to verify coverage

Answer

Assume they don't have insurance and charge them upfront

Answer

Tell them to reschedule their appointment when they have the paperwork

Answer

Refuse to treat them until they provide the paperwork

Question 9

What should you do if a patient is running late for their scheduled appointment?

Accepted Answer

Contact the dentist to see if they can still be seen, and update the schedule accordingly

Answer

Refuse to treat them at all

Answer

Cancel their appointment and refuse to reschedule

Answer

Tell them they can still come in, but they will have to wait

Question 10

What should you do if a patient arrives for their appointment with multiple children in tow?

Accepted Answer

Offer to watch the children in the waiting room while the patient is being seen

Answer

Refuse to treat them and turn them away

Answer

Offer to reschedule the appointment for another day

Answer

Allow the children to accompany the patient into the treatment room

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