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Derek J Dunne

Quiz by Support - BusinessPromoted .com

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20 questions
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  • Q1
    What should you do if a call rings and no one communicates?
    Mark it as dispute spam
    Mark it as booked
    Mark it as not served
    Mark it as archive
    40s
  • Q2
    If a lead tries to call 2 to 3 times but still no one communicates, how should it be marked?
    Mark it as booked
    Mark it as dispute spam
    Mark it as archive
    Mark it as duplicate lead
    40s
  • Q3
    How should a customer’s call be marked if they cancel their appointment?
    Mark it as duplicate lead
    Mark it as archive
    Mark it as booked
    Mark it as dispute
    40s
  • Q4
    If a customer or receptionist says, "I will call you later," how should the lead be categorized?
    Mark it as archive
    Mark it as booked
    Mark it as duplicate lead
    Mark it as dispute
    40s
  • Q5
    How should a lead be categorized if a customer asks about services that are not offered?
    Mark it as booked
    Mark it as duplicate lead
    Mark it as dispute - job not served
    Mark it as archive
    40s
  • Q6
    If a customer inquires about services that are offered but there is no availability on the same day, how should the lead be marked?
    Mark it as booked
    Mark it as duplicate lead
    Mark it as dispute
    Mark it as archive
    40s
  • Q7
    What should be done if an appointment is fixed, but the customer later expresses uncertainty about availability?
    Mark it as duplicate lead
    Mark it as archive
    Mark it as dispute
    Mark it as booked
    40s
  • Q8
    How should a voicemail be categorized?
    Mark it as duplicate lead
    Mark it as booked
    Mark it as archive
    Mark it as dispute
    40s
  • Q9
    If a call is not answered, what category should it fall under?
    Mark it as booked
    Mark it as archive
    Mark it as duplicate lead
    Mark it as dispute spam
    40s
  • Q10
    How should a lead be marked if a customer provides all details but does not complete the payment?
    Mark it as booked
    Mark it as archive
    Mark it as dispute
    Mark it as duplicate lead
    40s
  • Q11
    If a customer says they will call back, under what condition could it be marked as a dispute?
    If they request a callback time
    If they provide incomplete information
    If they say "I'm not sure I need service now"
    If they agree to schedule the service
    40s
  • Q12
    Should a booking that is past dated be marked as booked and completed, and how can you confirm completion?
    Yes, only if confirmed by customer
    No, it should be archived
    Yes, you won't know but that's ok
    No, it should be disputed
    40s
  • Q13
    How should a voicemail callback be marked if it sounds like a real caller?
    Mark it as booked
    Mark it as duplicate lead
    Mark it as archive
    Mark it as dispute
    40s
  • Q14
    If an agent provides a number for a later callback, how should the lead be categorized?
    Mark it as booked
    Mark it as archive
    Mark it as dispute
    Mark it as duplicate lead
    40s
  • Q15
    What should be done on every Tuesday with all active leads for each account?
    Move to LSA Movement - External
    Review and mark as archive
    Confirm and mark as booked
    Dispute all unconfirmed leads
    40s

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