
Derek J Dunne
Quiz by Support - BusinessPromoted .com
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includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
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20 questions
Show answers
- Q1What should you do if a call rings and no one communicates?Mark it as dispute spamMark it as bookedMark it as not servedMark it as archive40s
- Q2If a lead tries to call 2 to 3 times but still no one communicates, how should it be marked?Mark it as bookedMark it as dispute spamMark it as archiveMark it as duplicate lead40s
- Q3How should a customer’s call be marked if they cancel their appointment?Mark it as duplicate leadMark it as archiveMark it as bookedMark it as dispute40s
- Q4If a customer or receptionist says, "I will call you later," how should the lead be categorized?Mark it as archiveMark it as bookedMark it as duplicate leadMark it as dispute40s
- Q5How should a lead be categorized if a customer asks about services that are not offered?Mark it as bookedMark it as duplicate leadMark it as dispute - job not servedMark it as archive40s
- Q6If a customer inquires about services that are offered but there is no availability on the same day, how should the lead be marked?Mark it as bookedMark it as duplicate leadMark it as disputeMark it as archive40s
- Q7What should be done if an appointment is fixed, but the customer later expresses uncertainty about availability?Mark it as duplicate leadMark it as archiveMark it as disputeMark it as booked40s
- Q8How should a voicemail be categorized?Mark it as duplicate leadMark it as bookedMark it as archiveMark it as dispute40s
- Q9If a call is not answered, what category should it fall under?Mark it as bookedMark it as archiveMark it as duplicate leadMark it as dispute spam40s
- Q10How should a lead be marked if a customer provides all details but does not complete the payment?Mark it as bookedMark it as archiveMark it as disputeMark it as duplicate lead40s
- Q11If a customer says they will call back, under what condition could it be marked as a dispute?If they request a callback timeIf they provide incomplete informationIf they say "I'm not sure I need service now"If they agree to schedule the service40s
- Q12Should a booking that is past dated be marked as booked and completed, and how can you confirm completion?Yes, only if confirmed by customerNo, it should be archivedYes, you won't know but that's okNo, it should be disputed40s
- Q13How should a voicemail callback be marked if it sounds like a real caller?Mark it as bookedMark it as duplicate leadMark it as archiveMark it as dispute40s
- Q14If an agent provides a number for a later callback, how should the lead be categorized?Mark it as bookedMark it as archiveMark it as disputeMark it as duplicate lead40s
- Q15What should be done on every Tuesday with all active leads for each account?Move to LSA Movement - ExternalReview and mark as archiveConfirm and mark as bookedDispute all unconfirmed leads40s