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Describe customer relationship management systems

Quiz by Refiloe Innocentia Donkrag

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5 questions
Show answers
  • Q1
    What is a customer relationship management (CRM) system?
    A CRM system is a type of marketing strategy.
    A CRM system is a technology used to manage interactions and relationships with customers and potential customers.
    A CRM system is a software used for inventory management.
    A CRM system is a financial reporting tool.
    30s
  • Q2
    How can customer relationship management (CRM) systems benefit businesses?
    CRM systems can benefit businesses by analyzing stock market trends.
    CRM systems can help businesses improve customer relationships, increase sales, enhance customer satisfaction, and streamline business processes.
    CRM systems can benefit businesses by managing employee schedules and payroll.
    CRM systems can benefit businesses by organizing company events and meetings.
    30s
  • Q3
    What is the purpose of the customer support module in a customer relationship management (CRM) system?
    The customer support module in a CRM system is designed to manage customer inquiries, issues, and requests for assistance.
    The customer support module in a CRM system is for inventory management.
    The customer support module in a CRM system focuses on lead generation.
    The customer support module in a CRM system is used for financial data analysis.
    30s
  • Q4
    What is the role of automation in customer relationship management (CRM) systems?
    Automation in CRM systems helps streamline repetitive tasks such as email marketing, lead scoring, and data entry, allowing businesses to focus on more strategic customer interactions.
    Automation in CRM systems deals with financial analysis.
    Automation in CRM systems is mainly used for inventory management.
    Automation in CRM systems focuses on social media marketing strategies.
    30s
  • Q5
    Why is data integration important in customer relationship management (CRM) systems?
    Data integration helps in managing employee schedules effectively in CRM systems.
    Data integration allows for tracking stock market trends in CRM systems.
    Data integration is used for creating marketing campaigns in CRM systems.
    Data integration is essential in CRM systems to ensure that all customer information from various sources is consolidated into a single database for a unified view of the customer.
    30s

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