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includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
A major reason for using summary confirmation questions is to confirm:
the customer's perception of your product
the customer is paying attention to your presentation
the customer's buying conditions
a need
20s - Q2
As a general rule, you can close more sales by:
using confirmation questions to determine if you are on the right track
increasing the amount of time you spend telling customers about product features
decreasing the amount of detail in the sales presentation
preying on the customer's fear of failure by assuring them your product meets their needs
20s - Q3
During the product selection stage of the consultative sales presentation, the involvement of the prospect generally_____:
increases
become erratic
varies depending on the product design
decreases
20s - Q4
Another name for information gathering questions is:
need satisfaction questions
probing questions
needs analysis questions
survey questions
20s - Q5
In a business where the goods or services are customized, it is less likely that the salesperson will rely on a standard set of guidelines for needs discovery. This is because:
customers are always flexible
the product offering is standard
each transaction is different
customers are notorious for changing their minds
20s - Q6
Henn understands that after the need's discovery phase, she:
sets another appointment
close the deal
explains the service contract
selects the product
20s - Q7
Des is a product expert in the area of wireless laser printers for home office use. What should she keep in mind while selling this item?
The options offered by his competition
whether the customer needs the product
If there are products with better warranties
The products with lower prices
20s - Q8
The purpose of specific survey questions is to :
understand consumer perceptions, attitudes, and beliefs
clarify the consumer's buying conditions
understand the cutomer's buying motives
give prospects a chance to describe in more detail a problem, issue or dissatification from their point of view.
20s - Q9
An example of an open question is:
"Did you buy a new car last year?"
"Have you paid off the mortgage on your home?"
"What investment tool would you think will best serve your financial planning needs?"
"Have you started planning for your retirement?"
20s - Q10
Probing questions attempt to:
define the situation
close the sale
clarify the prospect's buying problem and the circumstances surrounding the problem.
create an impression
20s