Digital Quiz 5
Quiz by Rose
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Measure skillsfrom any curriculum
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11 questions
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- Q1In alignment with the bank's strategy to remain digitally relevant, the current Full Absa Online platform is on the journey of being sunset and will be replaced by-A Digital Express PlatformA New Online Banking PlatformA Self Service Express Platform30s
- Q2Connected banking is about looking into the future of —Engaging online bankingDigital online bankingClient centred online bankingExpress, simplified and convenient online banking30s
- Q3Connected Banking was developed as a response to rising customer concerns around -Consistency, Help Tools and Customer EngagementCustomer Support, Consistency and FeedbackConsistency, Timelines and NavigationHelp tools, Navigation and Feedback30s
- Q4Absa's solution in response to the rising customer concerns has been centered around -Creating opportunities for customers to engage with bankersCreating more help tools for customers to useIdentifying ways to make navigation easierSoliciting and Integrating Customer Feedback into solution development30s
- Q5Whilst Transacting on the Connected Banking Platform, customers will have more pleasant experiences such as -Reduced Payment Steps and ComplexitiesReduced timelines and call waitingMore help toolsMore customer engagement30s
- Q6This image represents the tool that a customer can use when navigating on the landing pageYour personalised greetingTailored Absa product offersPersonalised account accessContextualised help45s
- Q7This image represents which tool can be utilised when navigating on the platform landing pageQuick ActionsTailored Absa product offersContexualised HelpThe customers personalised greeting45s
- Q8The Quick Account Actions tool allows for which functionality when navigating the landing page -For customers to amend their account details quickerFor customer to view their account balances quickerFor customers to access their account easierFor customers to make inter account transfers/transactions and payments45s
- Q9This Icon that provides on hand assistance with any transaction a customer may be busy with, is referred to as -Contextulised HelpHow To Find out More Personal Aid45s
- Q10This icon represents the _____________________________ which _________________________Exit option ; allows you to return to full serviceMenu Bar; has been changed from the previous drop down Hamburger Menu to this side barAccount access ; grants you access to view your account balances45s
- Q11This image represents the Aditional/Handy tool that a customer can use when navigating on the landing page to get access to...Personalised account accessYour personalised greetingContextualised helpTailored Absa product offers45s
