Directv Services
Quiz by Luis
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11 questions
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- Q1What is the fee for paying late?2.009.00Combined 9.25 Standalone 4.255.0020s
- Q2What is the Minimum Service Fee?20.995.999.9910.9920s
- Q3What is the best way to avoid a late payment fee?Pay it on timeAutoPaythinking it's paid20s
- Q4How long will a customer have Minimum Service before account disconnection?9040Maximum 40 depending on hearts2520s
- Q5After a customer is late, how many days do they have before service is involuntarily suspended?20 days based on the amount of hearts they have60 days based on the amount of hearts they have55 days based on the amount of hearts they haveUp to 53 days based on the amount of hearts they have20s
- Q6Once a customer with Minimum service pays their bill in full, does service restore automatically?NoMaybeYes/No - rep has to make sure to check restore service before processing paymentYes20s
- Q7If a standalone DIRECTV customer is late but wants to avoid involuntary suspension, what are their options?PA (payment arrangement)Promise to Pay, Payment Extension, Pay in fullPTP (promise to pay)20s
- Q8How long does it take for service to restore?Up to an hour5 minutes1 day2 days20s
- Q9What is Minimum Service?IDKReduced Channels while the account is interrupteda feea charge20s
- Q10If a customer account goes to level 2- what myCSP article can you use to reinstate service?Directv How to ToolContact Handling MatrixMST ToolReinstate Services (Directv Rio)20s
- Q11What is the restoral fee?3555406020s