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Directv Services

Quiz by Luis

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11 questions
Show answers
  • Q1
    What is the fee for paying late?
    2.00
    9.00
    Combined 9.25 Standalone 4.25
    5.00
    20s
  • Q2
    What is the Minimum Service Fee?
    20.99
    5.99
    9.99
    10.99
    20s
  • Q3
    What is the best way to avoid a late payment fee?
    Pay it on time
    AutoPay
    thinking it's paid
    20s
  • Q4
    How long will a customer have Minimum Service before account disconnection?
    90
    40
    Maximum 40 depending on hearts
    25
    20s
  • Q5
    After a customer is late, how many days do they have before service is involuntarily suspended?
    20 days based on the amount of hearts they have
    60 days based on the amount of hearts they have
    55 days based on the amount of hearts they have
    Up to 53 days based on the amount of hearts they have
    20s
  • Q6
    Once a customer with Minimum service pays their bill in full, does service restore automatically?
    No
    Maybe
    Yes/No - rep has to make sure to check restore service before processing payment
    Yes
    20s
  • Q7
    If a standalone DIRECTV customer is late but wants to avoid involuntary suspension, what are their options?
    PA (payment arrangement)
    Promise to Pay, Payment Extension, Pay in full
    PTP (promise to pay)
    20s
  • Q8
    How long does it take for service to restore?
    Up to an hour
    5 minutes
    1 day
    2 days
    20s
  • Q9
    What is Minimum Service?
    IDK
    Reduced Channels while the account is interrupted
    a fee
    a charge
    20s
  • Q10
    If a customer account goes to level 2- what myCSP article can you use to reinstate service?
    Directv How to Tool
    Contact Handling Matrix
    MST Tool
    Reinstate Services (Directv Rio)
    20s
  • Q11
    What is the restoral fee?
    35
    55
    40
    60
    20s

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